Housing Support Officer

Zoe; Redhill; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free gym access

Discounted childcare

Cycle to work

6 weeks annual leave

Employee assistance programme

On-site parking

Job summary

Zoe in Redhill is seeking an experienced Housing Support Officer to join our charity’s Housing team. You will provide housing support for residents, helping them move towards independent living in the community and ensuring tenancy terms and safety protocols are understood.

The role requires knowledge of supported housing, safeguarding, and working with young people. A full driving licence with business use insurance is essential, and you may occasionally work weekends/evenings.

Qualifications

• Essential knowledge includes NVQ Level 3 or equivalent in housing, social work or youth work.
• Knowledge of supported housing provision and/or youth work services.
• Understanding of the needs of young people and safeguarding.

Responsibilities

• Provide 1-2-1 and group support to residents and perform housing duties.
• Induct residents into accommodation; explain tenancy terms and safety issues.
• Adhere to Resident Journey policy and guidance for Housing staff.
• Work in lone-working scenarios and follow lone-working policy.
• Provide trauma-informed support and participate in restorative practice.
• Support residents in funded and non-funded beds, including asylum seekers; assist in resettlement.

Skills

Supported housing knowledge

Youth work understanding

Safeguarding awareness

Resident support

Education

NVQ Level 3 or equivalent in housing/social/youth work

Job description

An exciting new permanent position is available for an experienced Housing Support Officer for this well established, independent charity based in Redhill. Excellent salary, future prospects and great benefits inc a 35 hr. week, (shifts) 6.6 weeks hols, (increases with service), free gym and discounted childcare.

Description

Our clients mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.

A new opportunity is available for a Housing Support Officer to join the Housing team. You will be responsible for providing housing support for residents delivering high quality support to empower them to make positive changes moving towards independent living in the community.

This role requires someone with knowledge of supported housing/hostel provision and/or youth work services, and knowledge and understanding of the needs of young people, as well as an understanding of the importance of safeguarding.

It is essential for the successful candidate to have a full driving license with valid business use insurance.

Employment Terms & Benefits

• Salary £30,940
• SHIFT PATTERN: This job is normally scheduled on a four weekly shift rotation: 8am-4pm, 9am-5pm, 11am-7pm, 1pm-9pm
• Be part of a long-standing and well-respected charity
• Discounted childcare for permanent employees
• Gym membership and free access to all leisure facilities for permanent employees
• Eligibility for Blue Light Discount Retail Card
• Cycle to Work Scheme
• 6 weeks annual leave which increases after 2 years continuous service
• Free access to our Employee Assistance Programme
• On site parking

Key responsibilities:

• Provide key 1-2-1 and group support to residents as well as other housing duties
• To induct residents into their accommodation, ensuring the terms of the tenancy are understood and all health and safety issues fully explained
• To understand and adhere to the Resident Journey policy as well as the Resident journey guide for Housing staff
• To be confident in lone-working and to adhere to the lone-working policy
• Provide trauma informed support and take part in restorative practice
• To provide support for all residents at the accommodation: in funded beds, non-funded beds, and children and adults seeking asylum. To play a crucial role in their resettlement.
• To take responsibility for the safety of the residents at the move on properties and adhere to procedures regarding contacting on-call staff, as and when required for emergency situations.
• To have a full understanding of fire safety and evacuation procedures
• Adhere to all items, actions and matters laid out in the Resident Journey Programme (RJP) policy including providing support and assistance to the Housing Support Manager
• To maintain the house rules, with reference to Housing policies
• To recognise the importance of (internal and external) partnership working in delivering support to people, and to facilitate partnership working where necessary and appropriate
• To be responsible and proactive in safeguarding adults, young people, and children at risk of harm in accordance with local and national guidelines and procedures. This includes showing a commitment to promote organisation-wide awareness, understanding of safeguarding and undertaking best practice. In addition, carrying out our legal and moral duties when responding to related concerns, disclosures, or allegations appropriately.
• To keep accurate records on the computerised data systems (AMIS database and Outcome Star), this includes providing statistics and reports as directed by Senior Management Team
• To develop and maintain a good working knowledge of current welfare benefits
• To undertake other tasks which may from time to time be required by the Chief Executive and Housing Management, including occasionally working at weekends and evening as directed and required by Housing Management

Essential Knowledge & Qualifications

• Min NVQ Level 3 standard qualification or equiv. in housing, social work or youth work/or willing to complete alongside their job role for the next 12 months.
• Knowledge of supported Housing provision and/or youth work services.
• Knowledge and understanding of the needs of young people
• Proven experience in understanding the importance of Safeguarding

We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community.