Housing & Support Officer

LLOYD'S REGISTER INTERNATIONAL; Ewell; On-site; GBP 16,000 - 20,000; Full time

Job summary

Transform Housing & Support Sutton & Epsom is hiring a Housing & Support Officer to empower vulnerable clients to build independence. No prior experience needed—full training provided.

You will work with a supportive team to help clients meet personalised plans, access community services, and manage housing duties including rent collection, risk assessments, tenancy management, and health and safety checks.

Salary £18,162 per annum (£28,000 FTE). Location: Wallington. Hours: 24 hrs per week.

Qualifications

• Non-judgmental professional relationships with clients
• GCSE/level 4+ in Maths and English or equivalent
• Ability to communicate with clients, peers and other agencies
• Ability to work as part of a team
• Ability to manage own time, deliver outcomes and meet deadlines
• Understanding of safeguarding issues and commitment to protect adults and children
• Computer literacy (Excel, Word, Outlook and Internet)

Responsibilities

• Support clients to resolve problems and reach positive outcomes
• Help clients meet personalised support plans and access local community services
• Carry out housing management duties: rent collection, risk assessments, tenancy management
• Report maintenance issues and conduct health and safety checks
• Work as part of a supportive team

Skills

Relationship building

Numeracy

Written communication

Communication skills

Teamwork

Time management

Safeguarding awareness

Computer literacy

Job description

Housing & Support Officer - Sutton & Epsom

Make a real difference to vulnerable people's lives every single day. Help Transform clients build independence and daily living skills whilst developing your career in a truly fulfilling role.

No previous experience needed - full training provided.

What you'll be doing

You'll work as part of a supportive team, empowering clients to resolve problems and reach positive outcomes. You'll help clients meet their personalised support plans and access local community services.

Your housing management duties will include rent collection, risk assessments, tenancy management, reporting maintenance issues, and health and safety checks.

Every day is different in this varied and fulfilling role.

Salary: £18,162 per annum (£28,000 FTE)

Location: Sutton & Epsom Team based in Wallington

Hours: 24 hrs per week

About you

We're looking for someone who has:

• Ability to develop non-judgmental professional relationships with clients
• Basic numeracy and written communication skills in Maths and English GCSE/level 4 or above or equivalent
• The ability to communicate well with clients, peers and other agencies
• The ability to work effectively as part of a team
• The ability to manage their own time, delivering outcomes, meeting deadlines and undertaking training
• The ability to gain an understanding of safeguarding issues and a commitment to protect all adults and children using or visiting Transform's services
• Computer literacy (Excel, Word, Outlook and the Internet)

Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, you could be exactly who we need.

About Transform Housing & Support

We believe that everyone should be able to live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, in parts of Berkshire, West Sussex and the London Borough of Sutton.

We're a place where people make a difference to clients' lives, feel valued and are supported. We have a strong sense of social responsibility and our values - respect, empowerment, responsibility and excellence - guide everything we do.

Why work at Transform

Transform is a place where all colleagues are valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible depending on the needs of the service and department.

Our benefits are great and include

• 18 days annual leave per annum, plus bank holiday
• An additional 1 day (pro rata) wellbeing day per annum
• The opportunity to buy or sell up to five days annual leave per holiday year
• Access to our benefits platform for a wide range of discounts on everyday spends
• Life assurance cover
• Training and development opportunities
• Employee assistance programme
• Interest-free staff loans
• Cycle to Work Scheme

Other things you need to know

At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we're inclusive, so we want to hear from anyone who is great at what we do and who shares our values.

If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help.

It is essential that you have a full valid driving licence and use of your own car for business purposes.

Successful candidates will be required to complete an Enhanced DBS check.

We review CVs as we receive them and interview as soon as we have applications that look like a good match.

Ready to transform lives whilst building your own rewarding career?