Sutton Connect Housing Support Coordinator

London Borough of Sutton; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

LG Pension Scheme

Annual leave 28-33 days

Cash Plan

Cycle to work

Employee Assistance Programme

Learning & development

Job summary

Sutton Housing Partnership (SHP) is recruiting a Housing Support role to assist residents aged 55+ in the London Borough of Sutton. You will provide information, guidance, and services to help residents sustain independent living and maintain tenancy records.

A calm, professional approach and strong communication with vulnerable residents are essential. We offer a supportive environment with learning opportunities, pension provisions, generous annual leave, and various employee benefits.

Qualifications

• Good knowledge and experience of working in a support or similar service.
• Literate and numerate to a level required to perform the job.
• Proficient with Word, Excel and email; able to write clear reports and update records.
• Maintain a calm, professional manner in stressful situations.
• Efficient time management and structured working approach.
• Willing to follow procedures and work with minimal supervision.
• Communicate clearly with residents, colleagues and emergency services.
• Able to work without direct supervision and complete tasks accurately.
• Commitment to colleagues, customers and organisation needs.
• Knowledge and experience of problem solving and decision making.
• Adaptability to changing business needs; proactive in adjusting behaviour.
• Accountable for personal behaviour and effectiveness.
• Continual improvement mindset; listening and anticipating resident needs.
• Builds strong relationships with customers and colleagues.
• Delivers accurate information using appropriate communication methods.
• Encourages input from others and considers their views.
• Holds or can obtain Level 3 certificate in support/housing.

Responsibilities

• Follow procedures and work without direct supervision to complete tasks.
• Communicate with vulnerable residents in a calm and professional manner.
• Record and update records accurately; write clear reports.
• Respond to changing needs and adapt behaviour accordingly.
• Build and maintain good relationships with residents and colleagues.
• Deliver clear information to residents and colleagues as needed.

Skills

Support experience

Literacy & numeracy

Office software

Report writing

Professionalism

Time management

Procedural compliance

Communication with residents

Autonomy

Commitment to residents

Problem solving

Adaptability

Accountability

Customer focus

Relationship building

Clear communication

Team collaboration

Level 3 certificate in housing

Tools

Word

Excel

Email

Job description

About The Borough

With a workforce of two hundred colleagues we're small enough to be friendly and large enough to give you scope to develop and progress your career. We are based in Sutton Town Centre with great transport links in and out of London. Our colleagues work and engage with residents in the borough and wider for our private sector colleagues.

About The Borough

With a workforce of two hundred colleagues we're small enough to be friendly and large enough to give you scope to develop and progress your career. We are based in Sutton Town Centre with great transport links in and out of London. Our colleagues work and engage with residents in the borough and wider for our private sector colleagues.

At SHP our strength and depth lies primarily in the knowledge, experience and commitment of our colleagues; to deliver excellent services to residents. As a landlord organisation this means enabling families and households to be safe in their homes, sustain their tenancy and lead healthy and rewarding lives.

About The Role And Our Ideal Candidate

• Good knowledge and experience of working in a support or similar service.
• Be literate and numerate to a level required to do the job in a professional and accurate manner
• Competent use of Word, Excel and email Able to write clear detailed reports & update records
• Able to maintain a calm & professional manner,especially in stressful and difficult situations
• Efficient use of time and works well in a well-structured way
• Able and willing to follow procedures
• Communicate calmly, clearly and appropriately, in person and on the telephone, with a wide variety of vulnerable people, some of whom will have disabilities and the emergency services and other staff
• Able to work without direct supervision and ensure the task is completed correctly before leaving the site.
• Performs effectively by keeping professional and calm, especially in stressful and difficult situations.
• Shows commitment to the working environment, colleagues, customers and needs of the organisation.
• Knowledge and experience of problem solving and decision making.
• Responds positively to changing business needs and happily adapts behaviours accordingly.
• Takes responsibilities and is accountable for personal behaviours, decisions and effectiveness.
• Consistently works to a high standard and seeks to continually improve.
• Listens, anticipates and seeks to exceed the expectations and needs of our residents.
• Builds and maintains good relationships with customers and colleagues.
• Delivers accurate and clear information via the most appropriate method to ensure complete understanding
• Encourages the contribution of others and takes their views into account.
• Hold or be able to achieve a level 3 certificate in support /housing

Desirable

• Understand the concept of ‘person centred’ support and how to deliver this support
• Experience of organising events for diverse customers
• Experience of using Google [google hangouts,documents, mail, sheets

About Us

Sutton Connect is a short intervention service and offers essential support to residents aged 55 and over living in the London Borough of Sutton and Sutton Housing Partnership tenancies who wish to maintain independent living in their property, but require additional assistance.

We support residents with skill development to help them sustain their accommodation, offering information, guidance, and access to services and activities that will enhance their independence, health and wellbeing.

Our team members consist of a Housing Support Manager, Two full time Coordinators and one part time coordinator. All members of the team bring a wealth of knowledge and experience around supporting our residents, with Benefit Maximisation and applications, Housing applications, and generally sustaining their tenancies. We work together as a proactive, friendly team and share our experiences, knowledge, and ideas to support the SHP HOME Values, this extends to the Independent Living Team.

Our Offer To You

Colleagues at SHP take pride in delivering our priorities and working in rewarding careers. In turn, we strive to reward them fairly through SHP’s pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems.

A good work-life balance is important and our key benefits are:

• Membership of the Local Government Pension Scheme (opens in new window) – a career average scheme where employees contribute between 5.5% and 12% . Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April 2025 .
• Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.
• Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.
• Employee Benefits to include cycle to work scheme and a range of discounts schemes
• Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year
• Investment in your learning and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training. Opportunities for external training that meet both individual and strategic requirements are considered through an application process.

Additional Information

We are proud to be a diverse and welcoming organisation and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.

The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case‑by‑case basis.

We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible.

Important Information - Criminal Records

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory result to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).