Housing & Support Officer

Transform Housing & Support; Egham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave

Wellbeing day

Pension scheme

Interest-free staff loans

Buy/sell up to 5 days annual leave

Life assurance

Job summary

Transform Housing & Support in Egham is seeking a Housing Support Officer to empower vulnerable people to build independent lives and access practical housing support. You’ll join a team delivering client‑facing services with a varied daily routine.

No prior experience is required as training is provided; you’ll develop your career while supporting clients to meet personalised plans and connect with local services. A DBS check is required before starting.

Qualifications

• Experience in housing support or social care is desirable but not required.
• Strong numerical and written communication skills.
• Ability to build professional relationships with clients.
• Ability to work to deadlines and manage time.
• Safeguarding understanding and DBS check will be required.

Responsibilities

• Manage tenancy administration including rent collection and tenancy management.
• Conduct risk assessments and health & safety checks.
• Report maintenance issues and coordinate with local services.

Skills

Empathy & communication

Non-judgmental approach

Time management

Teamwork

Safeguarding awareness

Computer literacy

Driving licence & car use

GCSE Maths/English

Education

GCSE Maths & English (grade 4+) or equivalent

Tools

MS Office (Excel/Word/Outlook)

Job description

Housing Support Officer

Make a real difference every day by empowering vulnerable people to build independent, fulfilling lives. This isn't just another support role - you'll directly transform lives whilst developing your career in a meaningful, varied position where no two days are the same.

No previous experience? That's fine as training will be provided.

Salary

£28,000 per annum pro rata

Location

Egham (Runnymede)

Full time

37 hrs per week

What you'll be doing

You'll work as part of a team supporting clients daily to resolve problems and reach positive outcomes. Help clients meet their personalised support plans and connect with local community services.

You'll also handle housing management activities including:

• Rent collection and tenancy management
• Risk assessments and health and safety checks
• Reporting maintenance issues

About you

We're looking for someone with:

• Ability to develop non-judgmental professional relationships with clients
• Basic numeracy and written communication skills in Maths and English GCSE/ level 4 or above or equivalent
• The ability to communicate well with clients, peers and other agencies
• The ability to work effectively as part of a team
• The ability to manage their own time, delivering outcomes, meeting deadlines and undertaking training
• The ability to gain an understanding of safeguarding issues and a commitment to protect all adults and children using or visiting Transform's services
• Computer literacy (Excel, Word, Outlook and the Internet)
• The ability to join the frontline on call rota

It is essential that you have a full valid driving licence and use of your own car for business purposes. An Enhanced DBS check is required before starting.

About Transform Housing & Support

We believe that everyone should be able to live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, in parts of Berkshire, West Sussex and the London Borough of Sutton.

We're a place where people make a difference to clients' lives, feel valued and are supported. We have a strong sense of social responsibility and our values - respect, empowerment, responsibility and excellence - guide everything we do.

Why work at Transform

Transform is a place where all colleagues are valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible depending on the needs of the service and department.

Our benefits

• 28 days annual leave per annum, plus bank holidays (pro rata for part time)
• An additional 1 day (pro rata) per annum wellbeing day
• A defined contribution pension scheme
• Interest-free staff loans
• The opportunity to buy or sell up to five days annual leave per holiday year
• Life assurance cover

Other things you need to know

At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we're inclusive, so we want to hear from anyone who is great at what they do and who shares our values.

If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help.

We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.