Sutton Connect Housing Support Coordinator

CIH International Housing Group; Greater London; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Pension scheme

Annual leave 26 days

Simply Health Cash Plan

Employee benefits scheme

Employee Assistance Programme

Learning and development opportunities

Job summary

Sutton Housing Partnership seeks a Sutton Connect Housing Support Coordinator to assist residents in Carshalton and surrounding areas. The role is on the road/in the field, 36 hours per week, fixed term for 12 months, with a Band 2 grade; salary £31,719–£34,616 per annum.

The post requires experience in support services, literacy/numeracy, and the ability to write reports, maintain records, and work independently with vulnerable clients.

Qualifications

• Good knowledge and experience of working in a support or similar service.
• Able to write clear detailed reports & update records.
• Communicate calmly and clearly with vulnerable people, and with emergency services and staff.

Responsibilities

• Provide consistent housing support to residents to sustain independent living.
• Write accurate reports and maintain up-to-date records.
• Communicate clearly and calmly in person and on the phone with residents and colleagues.

Skills

Support experience

Literacy & numeracy

Word

Excel

Communication

Time management

Independent working

Education

Level 3 certificate in support/housing

Tools

Word

Excel

Email

Job description

Sutton Connect Housing Support Coordinator

Employer

Sutton Housing Partnership

Location(s)

Carshalton, Sutton

Workplace Type

On the road/ In the field

Contract Type

Fixed Term

Length of Employment / Contract End Date

12 Months

Working Hours

Full Time

Grade

Band 2

Hours Per Week

36

Salary Range

£31,719 - £34,616

Salary Basis

Per annum

Leave Entitlement

26 days

Application Deadline

14/09/2026, 23:55

Anticipated Interview Date(s)

WC 28/09/2026

About the Borough

With a workforce of two hundred colleagues we're small enough to be friendly and large enough to give you scope to develop and progress your career. We are based in Sutton Town Centre with great transport links in and out of London. Our colleagues work and engage with residents in the borough and wider for our private sector colleagues.

At SHP our strength and depth lies primarily in the knowledge, experience and commitment of our colleagues; to deliver excellent services to residents. As a landlord organisation this means enabling families and households to be safe in their homes, sustain their tenancy and lead healthy and rewarding lives.

About the Role and our Ideal Candidate

• Good knowledge and experience of working in a support or similar service.
• Be literate and numerate to a level required to do the job in a professional and accurate manner
• Competent use of Word, Excel and email Able to write clear detailed reports & update records
• Able to maintain a calm & professional manner,especially in stressful and difficult situations
• Efficient use of time and works well in a well-structured way
• Able and willing to follow procedures
• Communicate calmly, clearly and appropriately, in person and on the telephone, with a wide variety of vulnerable people, some of whom will have disabilities and the emergency services and other staff
• Able to work without direct supervision and ensure the task is completed correctly before leaving the site.
• Performs effectively by keeping professional and calm, especially in stressful and difficult situations.
• Shows commitment to the working environment, colleagues, customers and needs of the organisation.
• Knowledge and experience of problem solving and decision making.
• Responds positively to changing business needs and happily adapts behaviours accordingly.
• Takes responsibilities and is accountable for personal behaviours, decisions and effectiveness.
• Consistently works to a high standard and seeks to continually improve.
• Listens, anticipates and seeks to exceed the expectations and needs of our residents.
• Builds and maintains good relationships with customers and colleagues.
• Delivers accurate and clear information via the most appropriate method to ensure complete understanding
• Encourages the contribution of others and takes their views into account.
• Hold or be able to achieve a level 3 certificate in support /housing

Desirable:

• Understand the concept of 'person centred' support and how to deliver this support
• Experience of organising events for diverse customers
• Experience of using Google [google hangouts,documents, mail, sheets

About Us

Sutton Connect is a short intervention service and offers essential support to residents aged 55 and over living in the London Borough of Sutton and Sutton Housing Partnership tenancies who wish to maintain independent living in their property, but require additional assistance.

We support residents with skill development to help them sustain their accommodation, offering information, guidance, and access to services and activities that will enhance their independence, health and wellbeing.

Our team members consist of a Housing Support Manager, Two full time Coordinators and one part time coordinator. All members of the team bring a wealth of knowledge and experience around supporting our residents, with Benefit Maximisation and applications, Housing applications, and generally sustaining their tenancies. We work together as a proactive, friendly team and share our experiences, knowledge, and ideas to support the SHP HOME Values, this extends to the Independent Living Team.

Our Offer To You

Colleagues at SHP take pride in delivering our priorities and working in rewarding careers. In turn, we strive to reward them fairly through SHP's pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems.

A good work-life balance is important and our key benefits are:

• Membership of the - a career average scheme where employees contribute between 5.5% and 12% . Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April 2025 .
• Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.
• Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.
• Employee Benefits to include cycle to work scheme and a range of discounts schemes
• Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year
• Investment in your learning and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training. Opportunities for external training that meet both individual and strategic requirements are considered through an application process.

Additional Information

We are proud to be a diverse and welcoming organisation and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.

We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible.

The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.

Important Information - Criminal Records

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory result to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).