Floating Support and Housing Options Officer

London Borough of Sutton; Greater London; On-site; GBP 38,000 - 45,000; Full time

Benefits offered by this job

Flexible working

Learning & development portal

Local Government Pension Scheme

Cycle to work scheme

Discounts on local shops

Job summary

Sutton Council is seeking a Floating Support and Housing Options Officer in Sutton, offering hybrid working and a permanent, full-time position. The role focuses on resettling homeless residents from Nightly Paid/Temporary Accommodation into long-term housing, working with landlords to secure sustainable outcomes.

You will assess income and expenditure, understand benefits, and use motivational interviewing techniques to support clients.

Qualifications

• Strong knowledge of housing options and legislation.
• Understanding of benefit entitlement and welfare changes.
• Excellent written and verbal communication.
• Experience using motivational interviewing or similar techniques.
• Customer-focused with diplomacy and empathy.
• Ability to manage diverse client needs and risks.

Responsibilities

• Form trusted relationships with vulnerable customers.
• Check income, expenditure, budgeting, and rent affordability.
• Understand the benefit system and reforms.
• Identify property viewings and negotiate with landlords.
• Work autonomously and as part of a team within a framework.
• Record information accurately and maintain up-to-date case records.

Skills

Housing options

Benefit entitlement

Communication skills

Motivational interviewing

Client support

Job description

Floating Support and Housing Options Officer

Employer Sutton Council

Location(s) Sutton

Workplace Type Hybrid Working

Contract Type Permanent

Working Hours Full Time

Grade 7

36

Salary Range £38,256 - £44,685 (£46,968 unconsolidated maximum)

Salary Basis Per annum

Enhancements/Additional Payments N/A

Leave Entitlement 28 days

Application Deadline 30/09/2026, 23:55

Anticipated Interview Date(s) 05/10/2026 08/10/2026

About the Borough

The London Borough of Sutton is situated less than 30 minutes by train from Central London, with direct connections to London Victoria and London Bridge. Found in zone 5 with good transport links in and out of London, Sutton boasts award winning parks and open spaces, low crime rates, affordable housing and great schools. As well as high levels of resident engagement and satisfaction, providing quality services and success in addressing our financial challenges, whilst involving residents in key issues and high street changes.

Sutton is continuously investing in the health, wellbeing and education of our residents and the future generation, as set out in the “Ambitious for Sutton” corporate plan. We are home to the Royal Marsden Hospital and the Institute of Cancer Research. Together with the development of the London Cancer Hub, Sutton will be the world’s leading life-science district, specialising in cancer research and treatment. Our vision will create around 13,000 jobs while contributing £1.2bn to the UK economy each year, a vibrant community of scientists, doctors and innovative companies intended to deliver real benefits for cancer patients and drive economic growth. With the regeneration of the local areas with new homes and schools, Sutton is passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.

The Council is seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment. As we strive to improve our services and spaces for our residents as set out in the ‘Ambitious for Sutton’ corporate plan, Sutton aims to shape the future of the borough and adapt to the needs of its residents to make our Borough a great place to live, work and raise a family.

About the Role and our Ideal Candidate

The role will primarily focus on resettling Sutton's displaced, homeless residents placed in Nightly Paid Accommodation (NPA) or Temporary Accommodation (TA), into long term housing. Typically into the private sector, sometimes to social housing, to reduce the number and length of stay of Sutton's homeless households into longer-term, sustainable accommodation.

The Role Requires

• The forming of trusted relationships with sometimes vulnerable and displaced customers quickly
• Checking households' income and expenditure, budgeting, income maximisation and an understanding of how to determine the rent affordability levels
• A current understanding of the benefit system and its reforms
• Knowing where to find and create opportunities for property viewings
• Landlord and letting agent negotiations
• Working autonomously and as part of a team within a defined framework

About you

You will have a good understanding of housing options and Housing legislation, benefit entitlement, training and employment opportunities and the impact of legislative changes such as welfare reform. Able to collect and extract relevant information to accurately identify and evaluate the nature of the client’s enquiry, applying relevant legislation, policies and procedures to make clear, informed and consistent decisions on the appropriate course of action.

You will have significant experience of providing information, advice and guidance to members of the public in complex environments. Able to communicate effectively in writing and orally, complex information, ideas and arguments clearly and concisely using communication styles that are appropriate to different people and situations. Understanding anxieties, emotions, needs and motivations and managing expectations through support, negotiation and information provision to achieve the best outcome.

You will be experienced in motivational interviewing or other similar intervention techniques. Demonstrating a customer-focused attitude, showing diplomacy, empathy and understanding with a desire to resolve issues and find solutions to maximise the options and opportunities available to customers. Be creative and constantly innovating to meet clients' needs in new and improved ways. Able to motivate and support individuals through a process of personal change that is outcome focused.

Able to build positive relationships and work effectively and cooperatively with others, respecting differences and embracing diversity, challenging inequality and poor behaviour, be open to new ideas and act on feedback. Able to precisely and accurately record information and maintain up to date case records using appropriate I.T. systems that reflect the nature of the enquiry, advice given and decisions made.

Able to recognise the needs of vulnerable households and take appropriate action, referring to other teams or agencies where complex needs are identified. Able to identify risks and assess how they may impact on decisions or customers and take appropriate action to mitigate against excessive or unavoidable risk.

You will demonstrate responsibility for your own learning, growth and actions, striving to reach a high level of personal achievement to contribute to the organisation's success and personal development.

About Us

The Wellbeing and Support Team is an approachable and empathic front line holistic housing and homelessness support team located within LB Sutton's Housing Advice Service, working alongside and as a supportive accompaniment to the Housing Advice and Homelessness Prevention Team.

The Wellbeing and Support Team's mission statement is to put our residents at the center of their support. With a person led and individually tailored support plan assisting Sutton residents' with tenancy sustainment, de-escalation of homelessness at early signs of risk and where homelessness is unavoidable, resettlement into alternative, suitable and affordable long term housing.

The Wellbeing and Support Team works in unison with the local authority, to provide people-focused, responsible, inclusive, delivering and empowering service delivery.

Our Offer To You

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:

• A generous annual leave entitlement of 26-32 days plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade
• Enhanced Maternity, paternity, shared parental, adoption and dependents leave
• Two volunteering days per year
• Flexible Working - Smarter Working Scheme (dependent on the role)
• Adjustable and agile working arrangements using Google Chromebooks
• Learning and development portal offering a range of courses
• Discounts on a range of local shops, restaurants, gyms and leisure centres
• Interest free season ticket loans
• Local Government Pension Scheme
• Bicycle loan facilities and cycle to work scheme
• Electric vehicle leasing scheme
• Confidential health & wellbeing and counselling support

Additional Information

We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.

To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.

We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.

The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.

Important Information - Criminal Records

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory result to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).