Housing Support Navigator — Flexible Working

Sanctuary Group.; Basildon; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Health & wellbeing

Life insurance

Parental leave & annual leave purchase

Training & career development

Flexible working & inclusive culture

Discounts & Cycle to Work

Job summary

Sanctuary Group is seeking a Housing Support Assistant for Phoenix House in Basildon. The role involves overseeing daily operations of the supported housing service, acting as the first point of contact for tenants, and carrying out weekly and monthly health and safety checks across properties.

You will maintain property files, build relationships with customers and stakeholders, manage supplies and records, and comply with safeguarding and pre-employment checks.

Qualifications

• Experience delivering tenancy services
• Ability to prioritise tasks and meet deadlines
• Basic knowledge of Microsoft Office packages
• Literacy and numeracy skills equivalent to GCSE Grade C in English and Maths
• NVQ Level 2 or equivalent in a relevant area
• Full valid driving licence and ability to travel between schemes

Responsibilities

• Oversee the day-to-day running of the supported housing service to deliver an effective housing management service
• Be the first point of contact for tenants living in supported living and respond to queries to enable tenancy sustainment
• Travel to different supported living properties within your patch to complete required weekly and monthly Health & Safety checks
• Be responsible for maintaining property files to evidence compliance
• Build positive relationships with customers and key stakeholders
• Manage supplies, furniture and equipment and keep records and filing systems up to date
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed

Skills

Data analysis

MS Office

Driving licence

Tenant services

Prioritisation

Time management

Housing management systems

Education

NVQ Level 2 or equivalent

GCSE English & Maths (C)

Tools

Housing management systems

Job description

Sanctuary Group is seeking a Housing Support Assistant for Phoenix House in Basildon. The role involves overseeing daily operations of the supported housing service, acting as the first point of contact for tenants, and carrying out weekly and monthly health and safety checks across properties.

You will maintain property files, build relationships with customers and stakeholders, manage supplies and records, and comply with safeguarding and pre-employment checks.