Housing Support Assistant

Sanctuary Group; Basildon; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Health and wellbeing support

Company-paid life insurance

Parental leave arrangements

Annual leave purchase scheme

Company-funded training

Flexible working options

Inclusive culture

Exclusive retail discounts

Job summary

Sanctuary Supported Living in Basildon, Essex, is looking for a Housing Support Assistant at Phoenix House to help manage daily housing operations and tenancy services. The role involves safeguarding, stakeholder engagement, and maintaining occupancy across schemes.

You’ll need GCSE English/Maths (C or higher), NVQ Level 2, and a valid driving licence, with the ability to travel between sites. The package includes generous leave and a pension, plus training and flexible working options.

Qualifications

• Oversee day-to-day running of the supported housing service.
• Assist with tenancy and void management to maintain occupancy.
• Support safeguarding policies and procedures.
• Build relationships with customers and stakeholders.
• Manage supplies, records, and filing systems.
• Experience delivering tenancy services.
• Basic digital skills and data interpretation.
• Full valid driving licence and travel between schemes.

Responsibilities

• Oversee the day-to-day running of the supported housing service to deliver an effective housing management service
• Assist with tenancy and void management to maintain occupancy levels
• Support and promote compliance with safeguarding policies and procedures
• Build positive relationships with customers and key stakeholders
• Manage supplies, furniture and equipment and keep records and filing systems up to date
• Experience delivering tenancy services
• Ability to prioritise tasks and meet deadlines
• Basic knowledge of Microsoft Office packages
• Literacy and numeracy skills equivalent to GCSE Grade C in English and Maths
• NVQ Level 2 or equivalent in a relevant area
• Ability to analyse and interpret data
• Experience using housing management systems is desirable
• Full valid driving licence and ability to travel between schemes

Skills

Day-to-day housing management

Tenancy services

Safeguarding policies

Stakeholder relationships

Microsoft Office

Literacy and numeracy (GCSE English/MA

NVQ Level 2 in relevant area

Driving licence

Data interpretation

Education

NVQ Level 2 or equivalent

GCSE English and Maths (C or above)

Tools

Microsoft Office

Housing management systems

Job description

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Department: Health and Social Care (Qualified and Non-Qualifie

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 229435

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Housing Support Assistant

Phoenix House, Christopher Martin Road, Basildon, Essex, SS14 3EZ

£14.57 per hour

37.5 Hours

Make a lasting difference, long after your shift

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Housing Support Assistant to our vibrant supported housing schemes at Phoenix House, Christopher Martin Road, Basildon, Essex, SS14 3EZ.

You’ll be part of a compassionate, community-focused team, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Oversee the day-to-day running of the supported housing service to deliver an effective housing management service
• Assist with tenancy and void management to maintain occupancy levels
• Support and promote compliance with safeguarding policies and procedures
• Build positive relationships with customers and key stakeholders
• Manage supplies, furniture and equipment and keep records and filing systems up to date
• Experience delivering tenancy services
• Ability to prioritise tasks and meet deadlines
• Basic knowledge of Microsoft Office packages
• Literacy and numeracy skills equivalent to GCSE Grade C in English and Maths
• NVQ Level 2 or equivalent in a relevant area
• Ability to analyse and interpret data
• Experience using housing management systems is desirable
• Full valid driving licence and ability to travel between schemes is an essential part of the role

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays),occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts , Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.