Housing Assistant

Sanctuary Scotland Housing Association Limited; Basildon; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Health & wellbeing

Life insurance

Parental leave

Annual leave purchase

Training opportunities

Flexible working

Inclusive culture

Retail discounts

Cycle to Work

Salary sacrifice

Job summary

Sanctuary Housing Association is seeking a Housing Support Assistant to oversee daily operations across supported housing sites in Basildon. You’ll be the first contact for tenants, coordinate health and safety checks, and maintain compliant property records.

Travel between schemes is required, with a focus on tenancy sustainment and customer relations. We offer a supportive, not-for-profit environment with generous leave, pension, and training opportunities.

Qualifications

• Experience delivering tenancy services.
• Ability to prioritise tasks and meet deadlines.
• Basic knowledge of Microsoft Office packages.
• Literacy and numeracy skills to GCSE level C or equivalent.
• Experience using housing management systems desirable.
• Full valid driving licence and ability to travel between schemes.

Responsibilities

• Oversee the day-to-day running of the supported housing service to deliver an effective housing management service.
• Be the first point of contact for tenants and respond to queries to enable tenancy sustainment.
• Travel to different supported living properties within your patch to complete health & safety checks.
• Maintain property files to evidence compliance.
• Build positive relationships with customers and key stakeholders.
• Manage supplies, furniture and equipment and keep records up to date.

Skills

Tenancy services delivery

Prioritise tasks

Microsoft Office basics

Literacy and numeracy (GCSE)

Data interpretation

Housing management systems experience

Driving licence

Education

NVQ Level 2 or equivalent in a relevant area

Job description

Title: Housing Assistant

Basildon, Essex, GB, SS14 3EZ

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Housing Support Assistant

Phoenix House, Christopher Martin Road, Basildon, Essex, SS14 3EZ

£14.57 per hour

37.5 Hours

Make a lasting difference, long after your shift

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Housing Support Assistant to our vibrant supported housing schemes at Phoenix House, Christopher Martin Road, Basildon, Essex, SS14 3EZ.

You’ll be part of a compassionate, community-focused team, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Oversee the day-to-day running of the supported housing service to deliver an effective housing management service

• Be the first point of contact for tenants living in supported living and respond to queries to enable tenancy sustainment

  Travel to different supported living properties within your patch to complete required weekly and monthly Health & Safety checks

• Be responsible for maintaining property files to evidence compliance

• Build positive relationships with customers and key stakeholders
• Manage supplies, furniture and equipment and keep records and filing systems up to date

Your skills

• Experience delivering tenancy services
• Ability to prioritise tasks and meet deadlines
• Basic knowledge of Microsoft Office packages
• Literacy and numeracy skills equivalent to GCSE Grade C in English and Maths
• NVQ Level 2 or equivalent in a relevant area
• Ability to analyse and interpret data
• Experience using housing management systems is desirable
• Full valid driving licence and ability to travel between schemes is an essential part of the role

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays),occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support– including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangementsandannual leave purchase scheme
• Company-funded trainingand ongoing career development opportunities
• Flexible working optionsand aninclusive culturewhere everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values

We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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