Housing Support & Tenancy Services Assistant

Sanctuary Group; Basildon; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Health and wellbeing support

Company-paid life insurance

Parental leave arrangements

Annual leave purchase scheme

Company-funded training

Flexible working options

Inclusive culture

Exclusive retail discounts

Job summary

Sanctuary Supported Living in Basildon, Essex, is looking for a Housing Support Assistant at Phoenix House to help manage daily housing operations and tenancy services. The role involves safeguarding, stakeholder engagement, and maintaining occupancy across schemes.

You’ll need GCSE English/Maths (C or higher), NVQ Level 2, and a valid driving licence, with the ability to travel between sites. The package includes generous leave and a pension, plus training and flexible working options.

Qualifications

• Oversee day-to-day running of the supported housing service.
• Assist with tenancy and void management to maintain occupancy.
• Support safeguarding policies and procedures.
• Build relationships with customers and stakeholders.
• Manage supplies, records, and filing systems.
• Experience delivering tenancy services.
• Basic digital skills and data interpretation.
• Full valid driving licence and travel between schemes.

Responsibilities

• Oversee the day-to-day running of the supported housing service to deliver an effective housing management service
• Assist with tenancy and void management to maintain occupancy levels
• Support and promote compliance with safeguarding policies and procedures
• Build positive relationships with customers and key stakeholders
• Manage supplies, furniture and equipment and keep records and filing systems up to date
• Experience delivering tenancy services
• Ability to prioritise tasks and meet deadlines
• Basic knowledge of Microsoft Office packages
• Literacy and numeracy skills equivalent to GCSE Grade C in English and Maths
• NVQ Level 2 or equivalent in a relevant area
• Ability to analyse and interpret data
• Experience using housing management systems is desirable
• Full valid driving licence and ability to travel between schemes

Skills

Day-to-day housing management

Tenancy services

Safeguarding policies

Stakeholder relationships

Microsoft Office

Literacy and numeracy (GCSE English/MA

NVQ Level 2 in relevant area

Driving licence

Data interpretation

Education

NVQ Level 2 or equivalent

GCSE English and Maths (C or above)

Tools

Microsoft Office

Housing management systems

Job description

Sanctuary Supported Living in Basildon, Essex, is looking for a Housing Support Assistant at Phoenix House to help manage daily housing operations and tenancy services. The role involves safeguarding, stakeholder engagement, and maintaining occupancy across schemes.

You’ll need GCSE English/Maths (C or higher), NVQ Level 2, and a valid driving licence, with the ability to travel between sites. The package includes generous leave and a pension, plus training and flexible working options.