Housing Support & Wellbeing Advocate

PHOENIX HOUSE; Colchester; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life assurance

Season ticket loan

Wellbeing and training opportunities

Job summary

Phoenix Futures HoSTS in Colchester is hiring a Housing Support Worker. The role provides tenancy support to individuals with complex needs, aiming to help them live independently and sustain accommodation.

You will join a small, dedicated team delivering personalised interventions in a supportive environment. The position is full-time (37.5 hours) on a fixed term contract to 31 March 2027, offering a starting salary of £26,298 with potential increments.

Qualifications

• Experience in health and social care or related field is preferred.
• Ability to build partnerships and network for client benefit.
• Experience managing a busy caseload and keeping organised.
• Proficiency with Microsoft Outlook and Word; familiarity with databases.
• Excellent written and spoken communication skills.
• Understanding of homelessness and housing pathways.
• Driven, eager to learn, and committed to making a difference.

Responsibilities

• Provide housing support to HoSTS clients to help them achieve goals.
• Deliver tailored interventions and recovery approaches.
• Work within a small team to support tenancy sustainment and independence.
• Maintain caseload records and coordinate with partner agencies.

Skills

Health & social care experience

Partnership working

Caseload management

Outlook & Word

Communication skills

homelessness understanding

Willingness to learn

Passion for helping others

Tools

Microsoft Outlook

Microsoft Word

Database management systems

Job description

Phoenix Futures HoSTS in Colchester is hiring a Housing Support Worker. The role provides tenancy support to individuals with complex needs, aiming to help them live independently and sustain accommodation.

You will join a small, dedicated team delivering personalised interventions in a supportive environment. The position is full-time (37.5 hours) on a fixed term contract to 31 March 2027, offering a starting salary of £26,298 with potential increments.