Housing Support Assistant

Sanctuary Group.; Basildon; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Health & wellbeing

Life insurance

Parental leave & annual leave purchase

Training & career development

Flexible working & inclusive culture

Discounts & Cycle to Work

Job summary

Sanctuary Group is seeking a Housing Support Assistant for Phoenix House in Basildon. The role involves overseeing daily operations of the supported housing service, acting as the first point of contact for tenants, and carrying out weekly and monthly health and safety checks across properties.

You will maintain property files, build relationships with customers and stakeholders, manage supplies and records, and comply with safeguarding and pre-employment checks.

Qualifications

• Experience delivering tenancy services
• Ability to prioritise tasks and meet deadlines
• Basic knowledge of Microsoft Office packages
• Literacy and numeracy skills equivalent to GCSE Grade C in English and Maths
• NVQ Level 2 or equivalent in a relevant area
• Full valid driving licence and ability to travel between schemes

Responsibilities

• Oversee the day-to-day running of the supported housing service to deliver an effective housing management service
• Be the first point of contact for tenants living in supported living and respond to queries to enable tenancy sustainment
• Travel to different supported living properties within your patch to complete required weekly and monthly Health & Safety checks
• Be responsible for maintaining property files to evidence compliance
• Build positive relationships with customers and key stakeholders
• Manage supplies, furniture and equipment and keep records and filing systems up to date
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed

Skills

Data analysis

MS Office

Driving licence

Tenant services

Prioritisation

Time management

Housing management systems

Education

NVQ Level 2 or equivalent

GCSE English & Maths (C)

Tools

Housing management systems

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Housing Support Assistant Phoenix House, Christopher Martin Road, Basildon, Essex, SS14 3EZ £14.57 per hour 37.5 Hours Make a lasting difference, long after your shift We're proud to be recognised as the 2025 Housing with Care Employer of the Year - and we're excited to welcome a new Housing Support Assistant to our vibrant supported housing schemes at Phoenix House, Christopher Martin Road, Basildon, Essex, SS14 3EZ. You'll be part of a compassionate, community-focused team, that puts people first - every single day. #BeYourBest is more than a hashtag - it's our commitment to helping our people grow, thrive, and feel valued. We'll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day. As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally. Your role

• Oversee the day-to-day running of the supported housing service to deliver an effective housing management service
• Be the first point of contact for tenants living in supported living and respond to queries to enable tenancy sustainment
• Travel to different supported living properties within your patch to complete required weekly and monthly Health & Safety checks
• Be responsible for maintaining property files to evidence compliance
• Build positive relationships with customers and key stakeholders
• Manage supplies, furniture and equipment and keep records and filing systems up to date, Some rewards are subject to a qualifying period or other criteria - visit our website for more information.
• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.
• Experience delivering tenancy services
• Ability to prioritise tasks and meet deadlines
• Basic knowledge of Microsoft Office packages
• Literacy and numeracy skills equivalent to GCSE Grade C in English and Maths
• NVQ Level 2 or equivalent in a relevant area
• Ability to analyse and interpret data
• Experience using housing management systems is desirable
• Full valid driving licence and ability to travel between schemes is an essential part of the role

Your rewards

• Health and wellbeing support - including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Inclusion is one of our core values. We're committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.