Housing Support Coach - Young Person's Support Worker

Honeycomb Group; Sheffield; On-site; GBP 24,000 - 30,000; Full time

Job summary

A community support organization in Sheffield is seeking a dedicated Housing Support Coach to provide vital support to young people facing homelessness. The role involves managing daily operations of a supported accommodation scheme and helping clients with their housing, health, and welfare needs. Applicants should have excellent communication and administrative skills, along with a compassionate understanding of the challenges faced by vulnerable individuals. Flexibility in working hours is essential for this permanent position.

Qualifications

• Educated to GCSE level or with a good level of maths and English.
• Some experience dealing directly with the public in a busy service environment.
• Experience with complex behaviours in relation to young people facing multiple disadvantages.

Responsibilities

• Provide support and advice to young people experiencing homelessness.
• Manage daily operations of the 24/7 supported accommodation scheme.
• Support customers in managing their rent and service charge payments.

Skills

Communication skills

Administrative skills

Compassion for people facing homelessness

Flexibility and adaptability

Education

GCSE level

Job description

Housing Support Coach – Young Person's Support Worker

Salary: £24,355.50 a year

Location: Stoke on Trent

Hours per week: 37.5

Contract type: Permanent

You’ll provide support and advice to young people who have experienced homelessness and other forms of social exclusion. You’ll work with the team to manage the day‑to‑day running of the young people’s 24/7 supported accommodation scheme and be the first point of contact for customers and visitors.

Job requirements

• Support customers to move into the service, completing detailed and thorough sign‑ups to ensure young people know the rights and responsibilities of themselves and Concrete.
• Cover all reception tasks including the phone, post and reception enquiries.
• Support customers to manage their rent and service charge payments, including benefit claims where necessary.
• Maintain the safety and security of young people and the building by supervising the entrance and exit and undertaking regular health and safety checks.
• Arrange appointments for customers (e.g., with their GP or DWP) and accompany them where appropriate; provide advice on housing, health, welfare benefit claims and other issues as necessary.
• Work with the local community and respond to neighbourhood concerns or queries when needed.
• Support services income through minimising void loss and arrears by reporting, monitoring and following up on maintenance jobs until completion; also support with preparing void rooms for re‑let and keeping the service clean and tidy.
• Maintain a high standard of records, keeping all financial and admin systems up to date.

What we’re looking for

• Educated to GCSE level or with a good level of maths and English.
• Some experience dealing directly with the public and/or clients or customers in a busy service environment.
• Experience dealing with complex and difficult behaviours in relation to young people facing multiple disadvantages, or the willingness to develop these skills.
• Great communication and administrative skills.
• Someone with a genuine understanding and compassion for people without a home; will not judge but will empower customers and give them a voice.
• Someone who is flexible and adaptable, able to work to a rota that includes early mornings, afternoons and evenings.
• DBS check.
• Someone with a full UK driving licence who can use their own vehicle for work purposes.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! Please note – we will be interviewing as we go along, so the vacancy may close early if we find the right person.