Housing Solutions Navigator

Derbyshire County Council; East Midlands; On-site; GBP 25,000 - 32,000; Full time

Job summary

Derbyshire County Council in the East Midlands is seeking an Housing Options Advisor to be the first point of contact in a customer focused front line Housing Solutions Service, delivering timely housing advice on options, information, guidance and signposting.

You will support Housing Options Officers with homelessness prevention work, conduct needs assessments, coordinate queries by email, phone, or letter, and keep accurate case records in line with procedures.

Qualifications

• Customer-facing front line experience preferred in housing or social services.
• Strong record-keeping and case management abilities.
• Good communication and guidance skills.

Responsibilities

• Be the first point of contact for Housing Solutions inquiries and provide timely housing advice.
• Deliver homelessness prevention guidance across housing options (social, private rental, supported housing).
• Support Housing Options Officers with needs assessments and signposting to services.
• Coordinate and respond to housing queries via email, mail, and phone.
• Ensure accurate and up-to-date records in case management systems.

Job description

Derbyshire County Council in the East Midlands is seeking an Housing Options Advisor to be the first point of contact in a customer focused front line Housing Solutions Service, delivering timely housing advice on options, information, guidance and signposting.

You will support Housing Options Officers with homelessness prevention work, conduct needs assessments, coordinate queries by email, phone, or letter, and keep accurate case records in line with procedures.