Housing Services Manager

Fox Morris Group Ltd; Northampton; Presencial; GBP 65.000 - 85.000; Jornada completa

Descripción de la vacante

Fox Morris Group Ltd is recruiting a Housing Services Manager for North Northamptonshire Council. The role leads tenancy management, income collection, estate services, tenant engagement and housing support, and works with the Head of Housing Management to drive transformation, strengthen accountability and improve resident satisfaction.

You will ensure services meet statutory and regulatory requirements, manage budgets and performance indicators, and develop teams to deliver high-quality, safe

Formación

• Strong experience managing housing services within a local authority, housing association or registered social housing provider.
• Extensive experience leading, coaching and developing teams, with strong performance and people management skills.
• Proven experience driving service improvement, transformation and organisational change.
• Strong knowledge of housing legislation, regulatory requirements, housing compliance and consumer standards.
• Experience managing tenancy services, estate management, rent arrears, income collection and tenancy enforcement.
• Experience using performance data, customer feedback and quality assurance to improve service delivery and resident outcomes.
• Strong understanding of safeguarding, health and safety, governance and risk management.
• Experience managing budgets, performance indicators and operational service plans.

Responsabilidades

• Lead teams across tenancy management, income collection, estate services, tenant engagement and housing support.
• Drive service transformation, strengthen accountability and improve performance.
• Ensure housing services are compliant with statutory and regulatory requirements and resident-focused.

Conocimientos

Housing management

People management

Performance data

Stakeholder engagement

Descripción del empleo

Housing Services Manager - North Northamptonshire Council

Fox Morris Group are working to recruit a Housing Services Manager

A key senior leadership role responsible for the operational management and continuous improvement of Housing Management Services. Working closely with the Head of Housing Management, you'll lead teams across tenancy management, income collection, estate services, tenant engagement and housing support, ensuring high-quality, compliant and resident-focused services.

You’ll play a key role in driving service transformation, strengthening accountability, improving performance and customer satisfaction, and ensuring housing services meet statutory and regulatory requirements.

Experience:

• Strong experience managing housing services within a local authority, housing association or registered social housing provider.


• Extensive experience leading, coaching and developing teams, with strong performance and people management skills.


• Proven experience driving service improvement, transformation and organisational change.


• Strong knowledge of housing legislation, regulatory requirements, housing compliance and consumer standards.


• Experience managing tenancy services, estate management, rent arrears, income collection and tenancy enforcement.


• Experience using performance data, customer feedback and quality assurance to improve service delivery and resident outcomes.


• Strong understanding of safeguarding, health and safety, governance and risk management.


• Experience managing budgets, performance indicators and operational service plans.