Housing Services Lead: Transformation & Compliance

Fox Morris Group Ltd; Northampton; On-site; GBP 65,000 - 85,000; Full time

Job summary

Fox Morris Group Ltd is recruiting a Housing Services Manager for North Northamptonshire Council. The role leads tenancy management, income collection, estate services, tenant engagement and housing support, and works with the Head of Housing Management to drive transformation, strengthen accountability and improve resident satisfaction.

You will ensure services meet statutory and regulatory requirements, manage budgets and performance indicators, and develop teams to deliver high-quality, safe

Qualifications

• Strong experience managing housing services within a local authority, housing association or registered social housing provider.
• Extensive experience leading, coaching and developing teams, with strong performance and people management skills.
• Proven experience driving service improvement, transformation and organisational change.
• Strong knowledge of housing legislation, regulatory requirements, housing compliance and consumer standards.
• Experience managing tenancy services, estate management, rent arrears, income collection and tenancy enforcement.
• Experience using performance data, customer feedback and quality assurance to improve service delivery and resident outcomes.
• Strong understanding of safeguarding, health and safety, governance and risk management.
• Experience managing budgets, performance indicators and operational service plans.

Responsibilities

• Lead teams across tenancy management, income collection, estate services, tenant engagement and housing support.
• Drive service transformation, strengthen accountability and improve performance.
• Ensure housing services are compliant with statutory and regulatory requirements and resident-focused.

Skills

Housing management

People management

Performance data

Stakeholder engagement

Job description

Fox Morris Group Ltd is recruiting a Housing Services Manager for North Northamptonshire Council. The role leads tenancy management, income collection, estate services, tenant engagement and housing support, and works with the Head of Housing Management to drive transformation, strengthen accountability and improve resident satisfaction.

You will ensure services meet statutory and regulatory requirements, manage budgets and performance indicators, and develop teams to deliver high-quality, safe