Housing Repairs Operations Manager

Enfield Council; Greater London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A local government authority in Greater London is seeking an experienced Housing Repairs Operations Manager to lead the repairs service and drive improvements. The role involves managing technical staff, overseeing high-value contracts, and enhancing service quality for residents. The ideal candidate should have strong leadership skills and a proven record in service improvement. This position offers an excellent pension, generous leave, and a blend of remote and office-based working.

Benefits

Excellent pension scheme

Up to 32 days annual leave

Remote and office-based working

Interest-free season ticket loan

Career development opportunities

Employee Assistance Programme

Health and leisure discounts

Paid sabbatical for Social Workers

Qualifications

• Ability to engage, coach and motivate teams.
• Demonstrable experience of leading technical staff.
• Experience managing Mechanical and Electrical programmes.
• Significant experience in high value repairs contracts.
• Experience in sustainable change and improvement programmes.
• Knowledge of landlord asset activities legislation.

Responsibilities

• Improve services and mitigate budget risks.
• Drive service improvement plans for responsive repairs.
• Collaborate with senior consultants and stakeholders.

Skills

Leadership

Team motivation

Service quality management

Project delivery

Change management

Knowledge of legislation

Job description

Housing Repairs Operations Manager

Are you an experienced and motivated leader with extensive experience in Repairs and Maintenance? Are you ready to join our team and drive excellence in all aspects of our responsive repairs service? Following the Council's Regulator of Social Housing's C1 rating, we have an exciting opportunity for the right person to make a major contribution to ensuring our continued drive to improve service delivery for the benefit of the Council's residents continues at pace.

Why Join Us?

• Take charge of improving our services, identifying and mitigating budget risks, setting performance standards, and challenging performance shortfalls with pace and efficiency.
• Drive Service Improvements: Implement service improvement plans to enhance the quality of our responsive repairs and project delivery, creating a lasting impact on our residents' lives.

Qualifications

• Ability to engage, coach and motivate teams and set clear targets and expectations.
• Demonstrable experience of leading and managing technical staff.
• Experience of managing and controlling Mechanical and Electrical programmes and delivering successful outcomes.
• Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives.
• Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment.
• Knowledge of relevant legislation and regulations pertaining to landlord asset activities.
• Passion for driving excellence in performance and delivering outstanding results.

Key Relationships

In this role, you will collaborate with senior‑level consultants, contractors, council officers, elected members, and third‑party organisations to drive effective planning, exchange critical information, and ensure seamless service delivery.

Contact Details

If you would like to know more about the role, please contact Tony Medall, Head of Repairs and ERD, at [e-mail] for an informal discussion or to arrange a visit to the team. If you have any difficulties accessing this information, please contact Elizabeth Loizou at [e-mail] or call 020 8132 1615.

Benefits

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 32 days annual leave depending on grade and length of service, plus eight public holidays and an extra day off at Christmas.
• A blend of remote and office‑based working for most roles.
• Interest‑free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services.
• Health and leisure discounts and tax‑free bikes for work.
• One month’s paid sabbatical for registered Social Workers working in Children’s Social Care.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.