Housing Repairs Operations Lead — Service Improvements

Enfield Council; Greater London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A local government authority in Greater London is seeking an experienced Housing Repairs Operations Manager to lead the repairs service and drive improvements. The role involves managing technical staff, overseeing high-value contracts, and enhancing service quality for residents. The ideal candidate should have strong leadership skills and a proven record in service improvement. This position offers an excellent pension, generous leave, and a blend of remote and office-based working.

Benefits

Excellent pension scheme

Up to 32 days annual leave

Remote and office-based working

Interest-free season ticket loan

Career development opportunities

Employee Assistance Programme

Health and leisure discounts

Paid sabbatical for Social Workers

Qualifications

• Ability to engage, coach and motivate teams.
• Demonstrable experience of leading technical staff.
• Experience managing Mechanical and Electrical programmes.
• Significant experience in high value repairs contracts.
• Experience in sustainable change and improvement programmes.
• Knowledge of landlord asset activities legislation.

Responsibilities

• Improve services and mitigate budget risks.
• Drive service improvement plans for responsive repairs.
• Collaborate with senior consultants and stakeholders.

Skills

Leadership

Team motivation

Service quality management

Project delivery

Change management

Knowledge of legislation

Job description

A local government authority in Greater London is seeking an experienced Housing Repairs Operations Manager to lead the repairs service and drive improvements. The role involves managing technical staff, overseeing high-value contracts, and enhancing service quality for residents. The ideal candidate should have strong leadership skills and a proven record in service improvement. This position offers an excellent pension, generous leave, and a blend of remote and office-based working.