Housing Officer (Homeownership)

hireful; Peterborough; On-site; GBP 37,000 - 43,000; Full time

Job summary

A social housing organization is seeking a Housing Officer (Homeownership) in Peterborough. The role involves managing homeowner queries, conducting inspections, and ensuring compliance with legal agreements. Candidates should have strong leasehold management experience and excellent communication skills. This position offers a salary of £42,213 per annum, with hybrid working arrangements.

Benefits

28 days of holiday plus bank holidays

Online GP access

Gym discounts

Volunteer day

Defined Contribution and Defined Benefit pension schemes

Life assurance

Qualifications

• Experience in leasehold management within a housing association or managing agent.
• Strong understanding of leases, transfers, and relevant regulations.
• Ability to work independently and collaboratively.

Responsibilities

• Handle complex queries related to leases and property management.
• Conduct inspections and maintain a visible presence in communities.
• Manage a diverse portfolio of homeownership tenures.

Skills

Leasehold management

Communication skills

Organisational skills

Problem-solving

Relationship building

Proficiency in Microsoft Office

Job description

Overview

Housing Officer (Homeownership) - A place to create moments that matter

Location: Peterborough, Hybrid with travel around the region as required to meet business needs.

Salary: £42,213 per annum including regional allowance and essential car user allowance. Contract Type: Permanent. Hours: 35 hours per week, Monday – Friday 9am-5pm with evening and weekend work as required. Don’t worry we’ll give you plenty of notice when that’s needed.

Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It’s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

As a Housing Officer (Homeownership), you’ll be the go-to expert for our homeowner customers - handling a wide range of complex queries around leases, transfers, property management, and service charges. You’ll play a vital role in ensuring their customers feel supported, informed, and confident in their homes.

This isn’t a desk-bound job. You’ll be out and about visiting schemes, carrying out inspections, and maintaining a visible presence in our communities. You’ll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience.

You’ll be managing a diverse portfolio of homeownership tenures - shared owners, leaseholders, and freeholders, making sure everything aligns with legal agreements and service expectations. It’s a busy, fast-paced role that requires strong organisational skills, a proactive mindset, and a genuine curiosity to get to the heart of issues.

You’ll need to

• Translate legal jargon into clear, customer-friendly language
• Think creatively to solve problems and improve service
• Prioritise effectively and manage competing demands
• Build strong relationships across teams and with customers

This is a brilliant opportunity to make a real impact. You’ll work with a wide range of people, tackle interesting challenges, and see the direct results of your work through customer feedback. It’s a role that keeps you on your toes and one where no two days are the same.

Salary and Benefits

The spot salary for the Housing Officer (Homeownership) post is £37,928 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. Plus a further £3,035 regional allowance and £1,250 per annum essential car user allowance.

About you

• Experience in leasehold management within a housing association or managing agent.
• Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development.
• Ability to work independently as part of a small team and collaboratively across the wider organisation.
• Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach.
• Excellent communication skills, capable of engaging with multiple stakeholders at various levels.
• Proficiency in Microsoft Office (Word, Outlook, Excel).

Interviews

They want your candidate experience to reflect who they are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect
A call with the hiring manager followed by a role related assessment. You’ll learn more about the role and team, and they’ll get to know you – your experience, goals, and what you bring. Planned date: 8th October via Teams.

Stage 2: A Place to Show Your Strengths
A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 15th October at their Peterborough office.

They aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

Benefits and commitments

A place to build a future. They have big ambitions. You’ll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) – an extra day to celebrate your birthday and the option to purchase more – access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because they believe in supporting you now and in the future, this is a place to plan for your future – with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, they do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now.

Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Housing Officer, Leasehold Officer, Homeownership Officer, Leasehold & Service Charge Officer, Housing Association Officer, Property Management Officer, Tenancy & Leasehold Services, Social housing, Housing association, Affordable housing, Leasehold management, Shared ownership, Service charge management, Freehold / leasehold properties, Housing services

REF-224 195