Housing Officer

Belmont Recruitment; Wigan; Sur place; GBP 23 000 - 28 000; Plein temps

Résumé du poste

Belmont Recruitment is seeking a Housing Management Officer in Wigan to deliver a proactive housing management service to a small caseload of five customers. The role focuses on supporting tenants to sustain their accommodation, comply with licence agreements and progress toward longer-term housing options.

The successful candidate will monitor rent, service charges and arrears, work to maximise income, and collaborate with customers to resolve housing-related issues while supporting their move

Qualifications

• Previous experience in housing management, tenancy sustainment or supported housing.
• Knowledge of licence agreements, rent payments and housing-related issues.
• Experience supporting vulnerable individuals to maintain their accommodation.
• Strong communication and relationship-building skills.

Responsabilités

• Manage a caseload of five customers, providing housing management support tailored to individual plans.
• Assist customers to maintain placements and progress toward independent living.
• Monitor rent and service charges, support income maximisation and address arrears.
• Ensure customers understand and meet licence agreement requirements.
• Identify and address breaches of licence agreements.
• Collaborate with customers to manage accommodation and resolve housing issues.
• Help customers access longer-term accommodation when ready.

Connaissances

Communication skills

Relationship building

Licence agreements knowledge

Rent payments understanding

Description du poste

Housing Management Officer

Location: Wigan, WN5 8HQ

Hours: 37.5 hours per week, Monday to Friday, 9am-5pm

Belmont Recruitment are currently looking for an experienced Housing Management Officer to work with a housing provider based in Wigan on a temporary basis.

The successful candidate will deliver a proactive housing management service to a small caseload of five customers, supporting them to maintain their accommodation, meet the requirements of their licence agreements and work towards moving into longer-term housing.

Key Responsibilities

• Manage a caseload of five customers, providing housing management support tailored to individual support plans.
• Support customers to maintain their placements and progress towards independent living.
• Monitor rent and service charge payments, supporting income maximisation and addressing arrears.
• Work with customers to ensure they understand and meet the requirements of their licence agreements.
• Identify and address breaches of licence agreements.
• Work collaboratively with customers to manage their accommodation and resolve housing-related issues.
• Support customers to access longer-term accommodation when they are ready to move on.

Requirements

• Previous experience in housing management, tenancy sustainment or supported housing.
• Knowledge of licence agreements, rent payments and housing-related issues.
• Experience supporting vulnerable individuals to maintain their accommodation.
• Strong communication and relationship-building skills.