Housing Officer - Temp: North London)

Pertemps Bond; Greater London; On-site; GBP 30,000 - 32,000; Full time

Job summary

Pertemps Bond is seeking an experienced Housing Officer to manage a portfolio of 500+ properties across London on a 3-month interim contract with potential to become permanent. The role is on-site five days a week with a strong focus on tenancy management and income recovery.

You will conduct tenancy visits, manage rent arrears, and coordinate with residents, authorities and contractors. A full UK driving licence and access to a vehicle are required to travel across London.

Qualifications

• Proven experience as Housing Officer or similar role.
• Experience managing a large residential portfolio (500+ properties).
• Strong knowledge of tenancy management procedures.
• Experience with income recovery and rent arrears.
• Experience with nominations and allocations in social housing.
• Valid UK driving licence and access to a vehicle.

Responsibilities

• Manage a portfolio of 500+ residential properties across London, ensuring effective tenancy and neighbourhood management.
• Take full responsibility for day-to-day tenancy management from start to end.
• Provide professional advice to residents on tenancy matters and service requests.
• Manage rent arrears and income recovery actions to maximise rental income.
• Identify early warning signs of tenancy failure and intervene to sustain tenancies.
• Coordinate void properties with repairs teams to minimise void periods.
• Manage nominations and lettings in line with policies.
• Conduct tenancy and neighbourhood visits across the portfolio.
• Investigate tenancy breaches and ASB and resolve housing issues.
• Collaborate with residents, local authorities, contractors and partner agencies on complex matters.
• Maintain accurate records on housing management systems and progress cases to resolution.
• Provide a visible, customer-focused housing management service across stock.

Skills

Tenancy management

Income recovery

Portfolio management

Stakeholder communication

Travel across London

Negotiation

Team collaboration

Job description

A well-established housing provider is seeking an experienced and proactive Housing Officer to join their team on an initial 3-month interim contract, with the potential for the position to become permanent.

Working Pattern

5 days per week on-site

Contract

3 months initially, with potential to become permanent

Rate

£22 -£23 per hour

Driving Requirement

Full UK driving licence and access to a vehicle

Portfolio

500+ properties across London

The successful candidate will take responsibility for managing a substantial portfolio of 500+ properties across London, delivering a high-quality tenancy management service while supporting the wider housing team. This is a hands‑on role requiring strong knowledge of tenancy management, income recovery, voids, nominations and neighbourhood management.

You will also be expected to act as a positive role model and source of support to other housing staff, sharing knowledge, promoting good practice and helping to maintain high standards across the service.

Key Responsibilities

• Manage a portfolio of 500+ residential properties across London, ensuring effective tenancy and neighbourhood management.
• Take full responsibility for the day-to-day management of tenancies, from tenancy commencement through to tenancy termination.
• Provide professional and proactive advice to residents on tenancy matters, housing management issues and service requests.
• Manage rent arrears and income recovery, taking appropriate action to maximise rental income and minimise arrears.
• Identify early warning signs of tenancy failure and implement appropriate interventions to sustain tenancies.
• Manage void properties, working closely with repairs and other internal teams to minimise void periods and ensure properties are returned to lettable standard.
• Manage nominations and lettings, ensuring properties are allocated appropriately and in accordance with relevant policies and procedures.
• Conduct tenancy visits, inspections and neighbourhood visits across the London portfolio.
• Investigate and resolve tenancy breaches, anti-social behaviour, unauthorised occupation and other tenancy management issues.
• Work collaboratively with residents, local authorities, contractors and partner agencies to resolve complex housing matters.
• Maintain accurate and comprehensive records on housing management systems, ensuring cases and actions are fully documented.
• Monitor outstanding actions and proactively progress cases through to resolution.
• Provide a visible and customer-focused housing management service across the organisation's housing stock.
• Support the identification and resolution of recurring housing management issues and contribute to continuous service improvement.
• Act as a role model for housing staff, providing guidance, knowledge sharing and practical support to colleagues.
• Promote consistency, professionalism and best practice across the housing service.
• Support colleagues with complex tenancy cases and provide advice on appropriate housing management interventions.
• Work collaboratively with senior management to achieve key housing performance targets and service objectives.
• Ensure all activities comply with relevant housing legislation, regulatory requirements, organisational policies and procedures.
• Travel regularly across London to undertake property visits, resident meetings, inspections and other operational duties.

Essential Experience

• Proven experience working as a Housing Officer, Tenancy Manager, Neighbourhood Officer or similar housing management professional.
• Strong experience managing a substantial residential housing portfolio, ideally 500+ properties.
• Comprehensive knowledge of tenancy management and housing management procedures.
• Practical experience of income recovery, rent arrears and tenancy sustainment.
• Experience managing voids and lettings.
• Experience of nominations and allocations within social housing.
• Strong understanding of tenancy enforcement, tenancy breaches and housing-related case management.
• Experience working within a housing association, local authority or social housing environment.
• Ability to manage competing priorities and a high-volume caseload effectively.
• Strong communication, negotiation and interpersonal skills.
• Ability to work independently while contributing effectively to a wider housing team.
• Demonstrable ability to support, mentor and act as a role model to other housing professionals.
• Full UK driving licence and access to a vehicle.
• Willingness and ability to work 5 days per week on-site and travel across London as required.