Housing Officer

Carrington West; Hemel Hempstead; On-site; GBP 28,000 - 35,000; Full time

Job summary

Carrington West is recruiting an experienced Housing Officer for a local authority Tenancy Management team in Hemel Hempstead. You will manage a designated housing patch, deliver tenancy management services, resolve breaches and support tenants to sustain their tenancies.

You will investigate anti-social behaviour, conduct estate inspections, coordinate safeguarding, and work with partners to improve neighbourhoods through multi-agency case conferences and resident engagement.

Qualifications

• Previous experience as Housing Officer or tenancy management role in a local authority or housing association.
• Strong knowledge of tenancy management legislation, policies and procedures.
• Experience managing a housing patch including estate inspections, tenancy enforcement and sustainment.
• Experience investigating anti-social behaviour, hate crime and tenancy breaches.
• Understanding safeguarding responsibilities and supporting vulnerable residents.
• Experience handling complex housing complaints and resolving tenancy disputes.
• Experience maintaining accurate case records and using housing management systems.
• Driving Licence.

Responsibilities

• Manage a designated housing patch, overseeing tenancies from sign-up through to termination in line with policies.
• Investigate and resolve tenancy breaches, including anti-social behaviour and other tenancy issues.
• Conduct regular estate and property inspections and address safety/condition concerns.
• Identify vulnerable tenants and coordinate appropriate support and interventions.
• Investigate and resolve complex tenancy management complaints and MPs' enquiries.
• Work with internal teams, agencies and providers to resolve tenancy and neighbourhood issues.
• Organise and attend multi-agency meetings and resident engagement activities.
• Support residents in identifying local priorities and developing neighbourhood initiatives.

Skills

Tenant management

Estate inspections

Anti-social behaviour investigations

Safeguarding

Case recording & documentation

Stakeholder coordination

Driving Licence

Tools

Housing management system

Job description

We are currently recruiting for an experienced Housing Officer to join a local authority's Tenancy Management team. The successful candidate will be responsible for managing a designated housing patch, delivering effective tenancy management services, resolving tenancy breaches and ensuring residents receive the support needed to sustain their tenancies.

The Role

• Manage a designated housing patch, overseeing tenancies from sign-up through to termination in accordance with relevant policies and procedures.
• Investigate and resolve tenancy breaches, including anti-social behaviour, hate crime and other tenancy-related issues.
• Conduct regular estate and property inspections, identifying and addressing issues affecting the safety and condition of the patch.
• Identify vulnerable tenants and those at risk of tenancy failure, coordinating appropriate support and interventions.
• Investigate and resolve complex tenancy management complaints, including enquiries from elected members and MPs.
• Work closely with internal teams, external agencies and support providers to resolve tenancy and neighbourhood issues.
• Organise and attend multi-agency meetings, case conferences and resident engagement activities.
• Support residents in identifying local priorities and developing initiatives to improve neighbourhoods and estates.

Key Requirements

• Previous experience as a Housing Officer, Neighbourhood Housing Officer or Tenancy Management Officer within a local authority or housing association.
• Strong knowledge of tenancy management legislation, policies and procedures.
• Experience managing a housing patch, including estate inspections, tenancy enforcement and tenancy sustainment.
• Experience investigating anti-social behaviour, hate crime and tenancy breaches.
• Understanding of safeguarding responsibilities and supporting vulnerable residents.
• Experience handling complex housing complaints and resolving tenancy-related disputes.
• Experience maintaining accurate case records and using housing management systems.
• Driving License