Housing Officer

Carrington West; Bristol; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Zusammenfassung

Carrington West is seeking an experienced Housing Officer to join a local authority's Tenancy Management team. You will manage a designated housing patch, resolve tenancy breaches and ensure residents receive support to sustain tenancies.

The role emphasizes inspecting estates, coordinating support, and liaising with internal and external partners to address neighbourhood issues and complex complaints.

Qualifikationen

• Proven experience as Housing Officer or similar in local authority or housing association.
• Strong knowledge of tenancy management laws, policies and procedures.
• Experience managing a housing patch and conducting estate inspections.
• Experience handling tenancy breaches and complex housing disputes.
• Ability to identify vulnerable residents and coordinate appropriate support.
• Awareness of safeguarding responsibilities.
• Proficient in maintaining accurate case records.

Aufgaben

• Manage a designated housing patch from sign-up to termination.
• Investigate and resolve tenancy breaches including anti-social behaviour and hate crime.
• Conduct estate and property inspections and address safety/condition issues.
• Identify vulnerable tenants and coordinate appropriate support.
• Handle complex tenancy management complaints including inquiries from elected members and MPs.
• Collaborate with internal teams, external agencies and support providers.
• Organise and attend multi-agency meetings and resident engagement activities.
• Help residents identify local priorities and develop neighbourhood initiatives.

Kenntnisse

Tenancy management

Anti-social behaviour handling

Safeguarding

Record keeping & housing mgmt systems

Jobbeschreibung

We are currently recruiting for an experienced Housing Officer to join a local authority's Tenancy Management team. The successful candidate will be responsible for managing a designated housing patch, delivering effective tenancy management services, resolving tenancy breaches and ensuring residents receive the support needed to sustain their tenancies.

The Role

• Manage a designated housing patch, overseeing tenancies from sign-up through to termination in accordance with relevant policies and procedures.
• Investigate and resolve tenancy breaches, including anti-social behaviour, hate crime and other tenancy-related issues.
• Conduct regular estate and property inspections, identifying and addressing issues affecting the safety and condition of the patch.
• Identify vulnerable tenants and those at risk of tenancy failure, coordinating appropriate support and interventions.
• Investigate and resolve complex tenancy management complaints, including enquiries from elected members and MPs.
• Work closely with internal teams, external agencies and support providers to resolve tenancy and neighbourhood issues.
• Organise and attend multi-agency meetings, case conferences and resident engagement activities.
• Support residents in identifying local priorities and developing initiatives to improve neighbourhoods and estates.

Key Requirements

• Previous experience as a Housing Officer, Neighbourhood Housing Officer or Tenancy Management Officer within a local authority or housing association.
• Strong knowledge of tenancy management legislation, policies and procedures.
• Experience managing a housing patch, including estate inspections, tenancy enforcement and tenancy sustainment.
• Experience investigating anti-social behaviour, hate crime and tenancy breaches.
• Understanding of safeguarding responsibilities and supporting vulnerable residents.
• Experience handling complex housing complaints and resolving tenancy-related disputes.
• Experience maintaining accurate case records and using housing management systems.
• Driving License

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