Housing Officer

Sanctuary; Welwyn Garden City; On-site; GBP 34,000 - 37,000; Full time

Job summary

A not-for-profit housing association is seeking a Housing Officer in Welwyn Garden City to manage social housing properties and ensure high-quality customer service. Responsibilities include managing tenancies, ensuring compliance with safety standards, and working with external agencies. The ideal candidate will have experience in property management, strong communication skills, and a valid driving license. The position offers competitive salary and benefits including annual leave and a pension scheme.

Benefits

25 days annual leave

Pension scheme with employer contributions

Life Assurance

Employee discounts

Wellbeing support

Qualifications

• Ability to manage tenancies effectively while adhering to policies.
• Experience in property or tenancy management required.
• Valid driving licence required for travel.

Responsibilities

• Deliver high-quality housing management services.
• Provide effective customer service in line with policies.
• Manage compliance with safety regulations.

Skills

Customer service skills

Analytical skills

Problem-solving skills

Communication skills

Microsoft Office proficiency

Numeracy and literacy

Education

GCSE English and Maths passes

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Housing Officer

Welwyn Garden City – covering West Essex and Hertfordshire

£34,531 – £36,348 per year plus Car Allowance

37.5 hours per week Monday to Friday, 09.00 to 17.00

We have an opportunity for a Housing Officer to join our Housing team, based in Welwyn Garden City. As a Housing Officer you will be responsible for the management of a patch of social housing properties and tenancies in the Hertfordshire and West Essex areas. This will involve making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. The role includes void management, compliance responsibilities, anti‑social behaviour management and the full range of housing management. If you have experience in property or tenancy management and providing high‑quality customer service, then this could be the role for you.

Key responsibilities

• Deliver high‑quality housing management services meeting the needs and expectations of current and future residents and the wider community
• Provide an effective tenancy and resident customer service which is in line with policies and procedures
• Manage tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
• Deal with complaints about service delivery focusing on first contact resolution and learn from this to help develop an excellent customer service
• Work with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
• Deliver general advice on all aspects of tenancy to enable sustainability
• Work with a range of external agencies to resolve a range of issues affecting tenant welfare including domestic abuse, anti‑social behaviour and safeguarding

Skills and experiences

• Literacy and numeracy equivalent to GCSE English and Maths passes
• Proven experience of a similar role delivering high‑quality tenancy services within property or tenancy management
• Excellent skills in analysing and diagnosing problems and implementing solutions
• Excellent customer service and customer care skills
• Proficient user of Microsoft Office packages including Word, Excel, Outlook and Teams
• Excellent communication skills both verbal and written
• Working knowledge of relevant regulations and good practice
• A full, valid driving licence (travel is a requirement of the role)

Why work for us?

We are a not‑for‑profit housing association, own and manage around 125,000 homes and foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks focused on inclusion, providing invaluable support to colleagues
• £34,531 (rising to £36,348 after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date : 5 January 2026

If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right, depending on application numbers, to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation and what we offer on our Sanctuary careers pages at – www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application, which we will pay for.

Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.