Housing Officer

TipTopJob; Southampton; Remote; GBP 29,000; Full time

Job summary

A leading housing provider is seeking a Customer Partner (Housing Officer) focused on tenancy sustainment. This predominantly home-based role involves managing property conditions and tenancy issues while providing exceptional customer service. The ideal candidate will demonstrate proven housing experience and strong communication skills, with a focus on teamwork and innovative solutions to meet the needs of vulnerable customers. The position requires flexibility for site visits in the local area as needed and entails collaboration with multiple agencies.

Qualifications

• Proven Housing experience managing property condition cases and tenancy breaches.
• Strong customer focus with ability to meet diverse needs.
• Experience in working with multi-agencies.
• Understanding of safeguarding for vulnerable customers.
• Ability to prioritize and be agile in responses to customer needs.
• Team player with high-level communication skills.
• Experience in working in partnerships for customer benefit.
• Capable of innovative solutions beyond standard processes.
• Computer literate, experience with Active H desirable.

Responsibilities

• Manage property condition cases and tenancy breaches.
• Provide exceptional customer service.
• Work on hoarding and permissions related cases.
• Collaborate with multi-agencies for effective results.
• Flexibly travel for site visits and court appearances.

Skills

Housing experience

Customer focus

Multi-agency collaboration

Safeguarding knowledge

Agility and flexibility

Teamwork

High-level communication

Partnership working

Innovative problem-solving

Computer literacy

Job description

Customer Partner (Housing Officer) : Tenancy Sustainment

Location: Home Based, covering Dorset, East Hampshire and Southampton

Salary: A GBP 29,000 per annum

Vacancy Type: Full Time

Closing Date: 12 December, 2025

Here at Stonewater, we’re looking for a Housing Officer (known internally as a Customer Partner) to join our Tenancy Sustainment team and provide an exceptional customer service, putting customers at the heart of everything you do.

As Customer Partner, you’ll be working on property condition cases, hoarding, tenancy breaches, and permissions. It really is a varied role.

This frontline role is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality.

This role is predominantly home based but we will need you to be flexible to travel within your local area as the role may involve site visits and attendance at court on behalf of your colleagues.

The Ideal Candidate Will

• Have proven Housing experience, able to successfully manage property condition cases and tenancy breaches.
• Have a strong customer focus.
• Have experience in working with multi-agencies to ensure results for customers.
• Demonstrate an understanding of safeguarding and processes in place to support vulnerable customers.
• Be agile and flexible, prioritising as appropriate to meet customer needs.
• Demonstrate an ability to work well as part of a team.
• Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes.
• Be experienced in partnership working to meet the needs of customers.
• Be able to think beyond process to find innovative solutions for customers.
• Be computer literate. Experience of using Active H is desirable.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

If you feel you are a suitable candidate and would like to work for Stonewater, please proceed through the following link to be redirected to their website to complete your application.

stonewater.teamtailor/jobs/6762565:customer:partner:housing:officer:tenancy:sustainment?promotion1713542:trackable:share:link:total:jobs:jobsite