Housing Officer

Oscar Underhill Recruitment Solutions Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable housing provider in North London seeks a passionate Housing Officer for a temporary role until March 2026, with the possibility of an extension. This position offers £14.38 per hour for a full-time schedule of 37.5 hours per week, Monday to Friday. Responsibilities include managing properties, handling anti-social behaviour cases, and delivering excellent housing management services. Candidates should demonstrate strong customer service skills and experience in tenancy management. A UK driving license is required.

Benefits

Paid mileage at 45p per mile

Potential for contract extension

Qualifications

• Proven experience in tenancy management and arrears recovery.
• Strong skills in customer service and communication.
• Experience managing safeguarding concerns and supporting vulnerable clients.

Responsibilities

• Manage supported living properties, ensuring safety and compliance.
• Deliver high-quality housing management services.
• Handle anti-social behaviour cases and ensure timely resolutions.
• Support customers in sustaining their tenancies.

Skills

Tenancy management

Arrears recovery

ASB handling

Estate management

Excellent customer service skills

Organisational skills

Knowledge of housing legislation

Job description

Housing Officer – Supported Living

Barnet North London l £14.38 per hour | 37.5 hours | Mon–Fri | Temp

Are you passionate about delivering excellent housing services?

Are you looking for a rewarding opportunity within Social Housing?

My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until March 2026, with the potential for an extension.

Vacancy Brief

• Role : Housing Officer
• Contract : Interim until March 2026 (temp to perm opportunity)
• Hours : Full time – 37.5 hours per week
• Location : Barnet (North London)
• Working Pattern : Monday–Friday, 9am–5pm
• Pay Rate : £14.38 PAYE
• Compliance : Standard DBS required
• Travel : Full UK driving license & access to a vehicle required
• Mileage : Paid at 45p per mile (with business insurance)

Key Responsibilities

• Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant.
• Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections.
• Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution.
• Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion.
• Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities.
• Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi‑agency partners.
• Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals.
• Work collaboratively with internal teams and external partners—local authorities, police, fire service, contractors—to ensure positive community outcomes.
• Support voids management by ensuring swift property turnaround and readiness for new tenants.
• Promote customer involvement, gather customer feedback, and support continuous improvement of local services.
• Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery.

Skills & Outcomes of This Role

This role will strengthen your expertise across core housing management functions, including :

• Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management.
• Excellent customer service skills with the ability to engage, listen, problem‑solve and negotiate.
• Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi‑agency partners.
• Strong organisational skills and the ability to be a self‑starter, managing a varied caseload across dispersed locations.
• Experience working with repairs teams, maintenance operatives and external contractors.
• Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management.
• Ability to analyse patch performance data and contribute to service improvement and community wellbeing.

This role provides an excellent platform for career progression into areas such as :

Housing Management • Supported Housing • ASB Specialist Roles • Income Management • Compliance • Neighbourhood Management • Tenancy Sustainment • Scheme Management • Community Housing Services