Housing Officer

IRIS Recruitment; Cambridgeshire and Peterborough; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

A housing management company is seeking an experienced professional to manage tenancies and support residents in Cambridgeshire and Peterborough. The role focuses on solving rent arrears and handling anti-social behavior effectively. The ideal candidate will have strong housing management experience, excellent customer service skills, and a commitment to improving communities. The position offers a competitive salary, benefits, and opportunities for professional development.

Benefits

Competitive salary including car allowance

28 days holiday plus Bank Holidays

Generous contributory pension scheme

Private health care

Free life assurance

Wellbeing services and tools

Learning and development opportunities

Discounted gym membership

Retail discount scheme

Qualifications

• Experience in housing or tenancy management within a social setting.
• Strong understanding of ASB legislation and case handling best practices.
• Ability to manage rent arrears and support financial wellbeing.

Responsibilities

• Manage rent collection and arrears, supporting tenants to reduce debt.
• Handle ASB cases effectively, ensuring resolution and safeguarding.
• Conduct regular estate inspections and monitor services.

Skills

Housing management experience

Knowledge of ASB legislation

Customer service skills

Problem-solving skills

Negotiation skills

Communication skills

Organizational abilities

Job description

We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment.

This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings.

What you will be doing:

• Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.
• Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.
• Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service.
• Conducting regular estate inspections, monitoring estate services, and completing fire safety checks.
• Working closely with internal teams and external partners to provide a joined-up, holistic service to residents.
• Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.

We’d love to meet someone with:

• Previous experience in housing or tenancy management, ideally within a social housing setting.
• A strong understanding of ASB legislation and best practice in case handling.
• Proven ability to manage rent arrears and support financial wellbeing.
• Excellent customer service skills with a resident-first approach.
• Strong problem-solving, negotiation, and influencing skills.
• Effective communication, time management, and organisational abilities.
• Experience working collaboratively with internal and external stakeholders.

Amongst what we offer you is:

• A competitive salary of £35,500 including car allowance
• 28 days holiday PLUS Bank Holidays
• A generous contributory pension scheme
• Private health care
• Free life assurance
• Access to a wide range of wellbeing services and tools, including a digital gym
• Opportunities for learning and development
• Discounted gym membership
• Retail discount scheme

Please note: The successful candidate will be required to complete a Basic DBS application. We reserve the right to close this recruitment early if we receive a high volume of suitable applications, so submission is encouraged.