Housing Officer

Niyaa People; Branston; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Temp assignment

Established Housing Association

Job summary

Niyaa People are recruiting on behalf of a well-established Housing Association for a Housing Officer to cover a patch of properties across the Derbyshire area. The role is a full-time temporary assignment with hybrid working, two days from home and three days on-site or in the patch.

You will manage tenancy matters, support residents and handle low-level ASB, building positive relationships and ensuring a responsive housing service across Derbyshire.

Qualifications

• Previous experience in Housing Officer, Tenancy Officer or Housing Management.
• Good understanding of tenancy management and housing procedures.
• Experience handling low-level ASB and resident enquiries.
• Confident managing workload on a designated patch.
• Strong communication, organisational and problem-solving skills.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Manage a patch of properties as main tenant contact.
• Handle tenancy queries and ongoing tenancy support.
• Address low-level ASB and liaise with relevant parties.
• Build positive tenant relationships and promote sustainable tenancies.
• Carry out property visits and resident engagement.
• Identify tenancy issues and work toward resolutions.
• Maintain tenancy records and update housing management systems.
• Collaborate with internal teams and external agencies to deliver an effective housing service.

Skills

Housing management

ASB handling

Tenant liaison

Communication

Organisational skills

Tools

Housing management systems

Job description

We are currently recruiting on behalf of a well-established Housing Association for an experienced Housing Officer to join their team on a temporary basis, covering a patch of properties across the Derbyshire area.

This Housing Officer role is an excellent opportunity for someone with a background in housing management who is confident managing day-to-day tenancy matters, supporting residents and dealing with low-level anti-social behaviour.

The role offers hybrid working, with two days working from home and the remaining three days spent working in the office and/or out on the patch.

Key Responsibilities of a Housing Officer:

• Manage a designated patch of properties, acting as the main point of contact for tenants.
• Manage general tenancy matters, including tenancy queries, changes and ongoing tenancy support.
• Deal with low-level anti-social behaviour (ASB) cases, taking appropriate action and liaising with relevant parties.
• Build positive relationships with tenants and promote sustainable tenancies.
• Carry out property visits and resident engagement where required.
• Identify tenancy-related issues and work proactively towards resolutions.
• Maintain accurate tenancy records and update relevant housing management systems.
• Work collaboratively with internal teams and external agencies to deliver an effective housing service.

About You:

• Previous experience working within a Housing Officer, Tenancy Officer or Housing Management role.
• Good understanding of general tenancy management and housing procedures.
• Experience dealing with low-level ASB and resident enquiries.
• Confident managing your own workload and a designated patch of properties.
• Strong communication, organisational and problem-solving skills.
• Able to work independently and as part of a wider housing team.
• Full UK driving licence and access to a vehicle would beessential.

What's on Offer?:

• Full-time temporary assignment.
• Hybrid working arrangement.
• Two days working from home per week.
• Opportunity to work with an established Housing Association.
• Varied role managing a patch of properties across Derbyshire.

Interested?

If you have previous housing management experience and are looking for your next opportunity, we would love to hear from you.