Housing Officer

Niyaa People; East Staffordshire; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Temporary assignment

Derbyshire patch experience

Job summary

Niyaa People is partnering with a well-established Housing Association to recruit an experienced Housing Officer on a temporary, full-time basis. The role covers a Derbyshire patch, handling tenancy matters, ASB issues, and resident engagement.

You will work in a hybrid setup with two days from home and three days on-site or out on patch, liaising with tenants, maintaining records, and supporting a sustainable tenancy service.

Qualifications

• Experience in housing management and tenancy matters.
• Ability to manage low-level ASB and resident enquiries.
• Strong communication and organisational skills.
• Ability to work independently and in a team.

Responsibilities

• Manage a designated patch of properties and be main contact for tenants.
• Handle tenancy queries, changes and ongoing tenancy support.
• Deal with low-level ASB cases and liaise with relevant parties.
• Build relationships with tenants and promote sustainable tenancies.
• Carry out property visits and resident engagement as required.
• Identify tenancy issues and work towards resolutions.
• Maintain accurate tenancy records and update housing systems.
• Collaborate with internal teams and external agencies to deliver service.

Skills

Housing management

ASB handling

Communication

Time management

Job description

We are currently recruiting on behalf of a well-established Housing Association for an experienced Housing Officer to join their team on a temporary basis, covering a patch of properties across the Derbyshire area.

This Housing Officer role is an excellent opportunity for someone with a background in housing management who is confident managing day-to-day tenancy matters, supporting residents and dealing with low-level anti-social behaviour.

The role offers hybrid working, with two days working from home and the remaining three days spent working in the office and/or out on the patch.

Key Responsibilities of a Housing Officer:

• Manage a designated patch of properties, acting as the main point of contact for tenants.
• Manage general tenancy matters, including tenancy queries, changes and ongoing tenancy support.
• Deal with low-level anti-social behaviour (ASB) cases, taking appropriate action and liaising with relevant parties.
• Build positive relationships with tenants and promote sustainable tenancies.
• Carry out property visits and resident engagement where required.
• Identify tenancy-related issues and work proactively towards resolutions.
• Maintain accurate tenancy records and update relevant housing management systems.
• Work collaboratively with internal teams and external agencies to deliver an effective housing service.

About You:

• Previous experience working within a Housing Officer, Tenancy Officer or Housing Management role.
• Good understanding of general tenancy management and housing procedures.
• Experience dealing with low-level ASB and resident enquiries.
• Confident managing your own workload and a designated patch of properties.
• Strong communication, organisational and problem-solving skills.
• Able to work independently and as part of a wider housing team.
• Full UK driving licence and access to a vehicle would beessential.

What's on Offer?:

• Full-time temporary assignment.
• Hybrid working arrangement.
• Two days working from home per week.
• Opportunity to work with an established Housing Association.
• Varied role managing a patch of properties across Derbyshire.