Housing Officer

Niyaa People; Northampton; Hybrid; GBP 77,146,000 - 88,166,000; Full time

Benefits offered by this job

Hybrid and flexible working

55p per mile

6-week temporary contract

Job summary

Niyaa People are recruiting an experienced Housing Officer to join a well-established Housing Association across Northampton on a temporary basis. You will manage a designated patch, delivering high-quality tenancy management and housing services.

The role emphasises safeguarding, ASB handling, rent monitoring and close collaboration with internal teams and external agencies. Hybrid and flexible working are offered, with a pay rate of £30.74 per hour and 55p per mile for travel.

Qualifications

• Experience as Housing Officer in a Housing Association or Local Authority.
• Strong knowledge of tenancy management within social housing.
• Experience managing a housing patch independently.
• Confident dealing with anti-social behaviour, tenancy breaches and resident enquiries.
• Excellent communication and customer service skills.

Responsibilities

• Manage a designated patch of properties, delivering a customer-focused housing service.
• Deliver tenancy management including sign-ups, sustainment, breaches and enforcement.
• Conduct estate inspections and maintain communal areas to a high standard.
• Carry out home visits and maintain regular contact with residents.
• Collaborate with internal teams and external agencies to resolve tenancy issues.
• Support residents to sustain tenancies and promote communities.
• Identify safeguarding concerns and escalate when needed.
• Monitor rent-related issues and make referrals when necessary.
• Maintain accurate records and update housing management systems.

Skills

Housing officer experience

tenancy management

patch management

anti-social behaviour handling

communication skills

organisational skills

driving licence

Job description

We are currently recruiting for an experienced Housing Officer to join a well-established Housing Association covering a patch across Northampton on a temporary basis.

This is an excellent opportunity for an experienced housing professional with a strong background in tenancy management and delivering high-quality housing services within the social housing sector.

Key Responsibilities of a Housing Officer:

• Manage a designated patch of properties, providing an effective and customer-focused housing management service.
• Deliver all aspects of tenancy management including sign-ups, tenancy sustainment, breaches of tenancy, ASB, neighbour disputes and tenancy enforcement.
• Conduct estate inspections and ensure communal areas are maintained to a high standard.
• Carry out home visits and maintain regular contact with residents.
• Work closely with internal teams and external agencies to resolve tenancy-related issues.
• Support residents to sustain their tenancies and promote successful communities.
• Identify and elevate safeguarding concerns where appropriate.
• Monitor and manage rent-related issues, making referrals where necessary.
• Maintain accurate records and update housing management systems in a timely manner.

What we'd love to see from you:

• Previous experience working as a Housing Officer within a Housing Association or Local Authority.
• Strong knowledge of tenancy management within social housing.
• Experience managing a housing patch independently.
• Confident dealing with anti-social behaviour, tenancy breaches and resident enquiries.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to manage a varied workload.
• Full UK driving licence and access to a vehicle (essential).

What's On Offer:

• Initial 6 week temporary contract
• Hybrid and flexible working
• £30.74 hour
• 55p per mile