Housing Officer

Insight Executive Group; Luton; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Mileage allowance

Job summary

Insight Executive Group in Luton is seeking an experienced Housing Officer to join a housing association team on a temporary basis. The role involves managing a caseload of properties and tenants, providing practical housing support, and ensuring compliance with tenancy legislation.

The position is hybrid in Luton and requires travel between properties with mileage reimbursed. You will work to prevent homelessness, respond to tenancy breaches, and coordinate with internal teams and external

Qualifications

• Experience in social housing, local authority or housing association environment is preferred.
• Ability to manage a varied caseload and work independently within a team.
• Strong knowledge of tenancy management and housing legislation.

Responsibilities

• Manage a designated patch of properties and tenancies.
• Provide advice and support to tenants on housing matters.
• Deal with tenancy breaches, ASB, and rent arrears.
• Carry out tenancy visits, inspections, and estate management activities.
• Liaise with tenants, contractors and external agencies; safeguard referrals where needed.
• Maintain accurate case records and take enforcement actions when required.

Skills

Housing management

Tenant liaison

Communication skills

Organisational skills

Problem solving

Customer focus

Job description

Housing Officer

Location: Luton - Hybrid working

Contract: Temporary

Hours: Full-time

Duration: Ongoing

*You will need access to a car to travel in this role - mileage reimbursed*

We are currently recruiting for an experienced Housing Officer to join a housing association housing team based Luton.

This is an excellent opportunity for a proactive housing professional to take responsibility for a portfolio of properties and provide an effective, customer-focused housing management service.

The Role

As a Housing Officer, you will be responsible for managing a caseload of properties and tenants, ensuring tenancy and estate management issues are dealt with promptly and in accordance with relevant legislation and policies.

Your responsibilities will include:

• Managing a designated patch of properties and tenancies.
• Providing advice and support to tenants on a range of housing matters.
• Dealing with tenancy breaches, anti-social behaviour and other tenancy management issues.
• Carrying out tenancy visits, inspections and estate management activities.
• Taking appropriate action in relation to rent arrears and tenancy enforcement.
• Working closely with tenants to prevent tenancy failure and homelessness.
• Investigating complaints and responding to customer enquiries.
• Liaising with internal teams, contractors and external agencies.
• Identifying safeguarding concerns and making appropriate referrals.
• Maintaining accurate and up-to-date case records.
• Taking appropriate enforcement action where required.Supporting vulnerable tenants and working with partner agencies to achieve positive outcomes.

About You

The successful candidate will ideally have previous experience working within a social housing, local authority or housing association environment.

You will have:

• Previous experience working as a Housing Officer or in a similar housing management role.
• Good knowledge of tenancy management and housing legislation.
• Experience dealing with anti-social behaviour, tenancy breaches and rent arrears.
• Excellent communication and interpersonal skills.
• The ability to manage a varied caseload effectively.
• Experience working with vulnerable residents and complex cases.
• Strong organisational and administrative skills.
• The ability to work independently while contributing effectively to a wider team.
• A professional, customer-focused and solution-driven approach.
• The ability to handle difficult conversations and challenging situations confidently.

Why Apply?

This is a great opportunity to secure a role within an established housing service in Luton, offering the chance to develop your housing management experience while making a positive difference to residents.