Housing Officer

Niyaa People; Highweek; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Niyaa People is recruiting on behalf of a housing association for an experienced Housing Officer to join the team on a temporary basis in Newton Abbot. The role focuses on managing a general needs housing patch and delivering a resident-focused tenancy management service.

You will work on a defined patch across general needs properties, handling tenancy matters, rent arrears, ASB, safeguarding, and providing support to vulnerable residents.

Qualifications

• Experience with general needs housing patches and tenancy management best practices.
• Strong knowledge of tenancy legislation and enforcement procedures.
• Experience dealing with rent arrears, breaches, and safeguarding concerns.
• Ability to support vulnerable residents and refer to appropriate services.

Responsibilities

• Manage a general needs housing patch and maintain regular contact with residents.
• Handle tenancy matters from sign-up through sustainment and enforcement as needed.
• Address rent arrears, breaches and other tenancy-related issues.
• Investigate and manage anti-social behaviour and nuisance cases.
• Carry out tenancy visits, inspections and property checks.
• Support vulnerable residents and identify referral pathways.
• Collaborate with income, repairs, ASB, safeguarding and allocations teams.
• Liaise with local authorities and external partners as required.
• Take appropriate action to ensure effective tenancy management.
• Maintain accurate records and progress casework within timescales.
• Support wider tenancy sustainment and neighbourhood management objectives.

Skills

Housing policy knowledge

Tenancy management

ASB handling

Vulnerable residents support

Education

Social housing sector experience

Job description

We are currently recruiting on behalf of a well-establishedhousing associationfor an experiencedHousing Officerto join their team on a temporary basis in Newton Abbot.

This is an excellent opportunity for a confident housing professional with experience managing ageneral needs housing patchand providing a high-quality tenancy management service.

The Role:

As a Housing Officer, you will take responsibility for a defined patch of general needs properties, ensuring effective tenancy management and delivering a responsive, resident-focused service.

You will be responsible for:

• Managing a general needs housing patch and maintaining regular contact with residents.
• Managing tenancy matters from sign-up through to tenancy sustainment and, where necessary, enforcement.
• Dealing with rent arrears, tenancy breaches and other tenancy-related issues.
• Investigating and managing anti-social behaviour and nuisance cases.
• Carrying out tenancy visits, inspections and property checks.
• Supporting vulnerable residents and identifying appropriate support or referral pathways.
• Working closely with internal teams including income, repairs, ASB, safeguarding and allocations.
• Liaising with local authorities, statutory agencies and external partners where required.
• Taking appropriate action to ensure properties and tenancies are managed effectively.
• Maintaining accurate records and ensuring casework is progressed within agreed timescales.
• Supporting the housing association's wider objectives around tenancy sustainment, resident satisfaction and neighbourhood management.

About You:

We are looking for someone who has previous experience working as aHousing Officer, Neighbourhood Officer, Tenancy Officer or similar role within social housing.

You will ideally have:

• Experience managing a general needs housing patch.
• Strong knowledge of tenancy management and housing legislation.
• Experience dealing with rent arrears and tenancy breaches.
• Experience managing ASB cases and safeguarding concerns.
• Good knowledge of tenancy sustainment and supporting vulnerable residents.
• Strong communication and negotiation skills.
• The confidence to manage challenging conversations and take appropriate enforcement action.
• Excellent organisational and case-management skills.
• Experience working collaboratively with local authorities and other partner agencies.
• A full UK driving licence and access to a vehicle, as regular travel across the housing patch will be required.

Working Arrangement:

The role is based inNewton Abbotand offers ahybrid working arrangement, combining home working with office attendance, resident visits and other site-based duties.

You will need to be comfortable travelling across the local housing stock and managing your own diary effectively.