Housing Officer

Morgan Hunt UK Ltd; Manchester; On-site; GBP 28,000 - 36,000; Part time

Job summary

We are seeking a dedicated and customer-focused Housing Officer for a temporary contract in Manchester. You will manage tenancies, support residents, address housing-related issues, and ensure communities are safe, sustainable, and well-maintained.

Responsibilities include tenancy sign-ups, managing rent arrears, addressing anti-social behaviour, and collaborating with partner agencies to deliver positive outcomes for residents. A full UK driving licence and access to a vehicle are required.

Qualifications

• Experience in housing management, tenancy management, or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Knowledge of housing legislation and best practice.
• The ability to manage a varied caseload and prioritise competing demands.
• A customer-focused approach with a commitment to delivering excellent service.
• Proficiency in Microsoft Office and housing management systems.
• A full UK driving licence and access to a vehicle for work.

Responsibilities

• Manage a designated patch of properties and act as the main point of contact for residents.
• Conduct tenancy sign-ups, tenancy reviews, and property inspections.
• Investigate and resolve anti-social behaviour, neighbour disputes, and tenancy breaches.
• Support residents to sustain their tenancies and access relevant support services.
• Manage rent arrears and work with residents to maximise income and prevent tenancy failure.
• Respond effectively to complaints, enquiries, and service requests.
• Work collaboratively with internal departments and external agencies to deliver positive outcomes for residents.
• Ensure compliance with housing legislation, policies, and procedures.
• Maintain accurate records and case management systems.

Skills

Communication

Problem solving

Customer service

Microsoft Office

Housing legislation knowledge

Caseload management

Driving licence

Housing management experience

Tools

Housing management systems

Job description

We are seeking a dedicated and customer - focused Housing Officer for a temporary contract with our client in Manchester. This is an exciting opportunity to play a key role in managing a diverse housing portfolio and delivering high - quality services to our residents.

As a Housing Officer, you will be responsible for managing tenancies, supporting residents, addressing housing - related issues, and ensuring our communities remain safe, sustainable, and well - maintained. You will work closely with residents, contractors, partner agencies, and internal teams to provide excellent housing management services.

Key Responsibilities

• Manage a designated patch of properties and act as the main point of contact for residents.
• Conduct tenancy sign - ups, tenancy reviews, and property inspections.
• Investigate and resolve anti - social behaviour, neighbour disputes, and tenancy breaches.
• Support residents to sustain their tenancies and access relevant support services.
• Manage rent arrears and work with residents to maximise income and prevent tenancy failure.
• Respond effectively to complaints, enquiries, and service requests.
• Work collaboratively with internal departments and external agencies to deliver positive outcomes for residents.
• Ensure compliance with housing legislation, policies, and procedures.
• Maintain accurate records and case management systems.

About You

The successful candidate will have:

• Experience in housing management, tenancy management, or a related field.
• Excellent communication and interpersonal skills.
• Strong problem - solving and conflict resolution abilities.
• Knowledge of housing legislation and best practice.
• The ability to manage a varied caseload and prioritise competing demands.
• A customer - focused approach with a commitment to delivering excellent service.
• Proficiency in Microsoft Office and housing management systems.
• A full UK driving licence and access to a vehicle for work.