Housing Manager - Income & Allocations

Home Group Limited; Portsmouth; Hybrid; GBP 29.000 - 33.000; Vollzeit

Benefits dieser Stelle

34 days leave

Mileage allowance

Enhanced DBS paid

Pension contribution up to 7%

Instant pay access with Stream

Wellbeing and discounts

Zusammenfassung

Home Group is seeking a Housing Manager – Income & Allocations in Portsmouth to manage rent accounts, attend court hearings and work with our allocations team to support customers into their new homes.

You’ll build trusted relationships with customers, collaborate with partners, and ensure compliance with arrears processes, while enjoying a hybrid pattern with two days in the Portsmouth office. Salary circa £32,000 pa, plus generous leave and benefits.

Qualifikationen

• Experience in Housing Management or a similar customer focused role.
• Knowledge of Housing law, welfare benefits, safeguarding, and sustaining tenancies.
• Experience in dealing with rent accounts within a Housing association or local authority setting.
• Strong organisation skills and take ownership from start to finish.
• Experience in allocations & lettings, ideally within a Housing Association or local authority setting.

Aufgaben

• Build trusted relationships with customers and attend Court Hearings on behalf of Home Group.
• Work with internal and external stakeholders to support customers.
• Manage allocations with the South Region.
• Ensure compliance with documentation and manage the rent collection by following Home Groups arrears process.
• Take ownership of Rent related issues from first contact through to resolution.

Kenntnisse

Housing management experience

Rent accounts experience

Housing law knowledge

Customer-facing experience

Jobbeschreibung

Housing Manager - Income & Allocations

Salary: £29,236 to £32,995 a year. (Salary circa £32,000 pa, plus 34 days leave, including bank holidays, and Health Cash plan!)

Home, a place where you belong

Housing Manager – Income & Allocations is a role where your judgement matters, and your work makes a difference. You’ll manage customer rent accounts, attend court hearings and work with internal and external partners to resolve problems, and also work with our allocations team to support customers into their new homes.

No two days are the same. If you’re practical, people-focused and enjoy finding solutions, you’ll have the trust, purpose, and space to do your best work.

What you’ll do

• Build trusted relationships with customers and attend Court Hearings on behalf of Home Group.
• Work with internal and external stakeholders to support customers.
• Manage allocations with the South Region.
• Ensure compliance with documentation and manage the rent collection by following Home Groups arrears process.
• Take ownership of Rent related issues from first contact through to resolution.

Why join us

You’ll be supported by great people in our fabulous Home Group culture, where kindness, collaboration, and doing the right thing matter. You’ll have room to grow, try new things, and build a long-term career, with learning encouraged at every stage. You’ll be trusted to work in a way that suits you, while making a real difference every day. Be part of one of the UK’s Great Places to Work! We can’t offer a CoS for this role.

You have

• Experience in Housing Management or a similar customer focused role.
• Knowledge of Housing law, welfare benefits, safeguarding, and sustaining tenancies.
• Experience in dealing with rent accounts within a Housing association or local authority setting.
• Strong organisation skills and take ownership from start to finish.
• Experience in allocations & lettings, ideally within a Housing Association or local authority setting.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• you’ll work Monday to Friday, 9am to 5pm.
• This will be a hybrid role with a minimum 2 days in our Portsmouth office.
• You need a vehicle insured for business use (full driving licence), and we pay your mileage.
• You need an Enhanced DBS check that we pay for.

What’s in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a "me day") and the option to buy 5 more each year.
• 2 paid volunteering days each year.
• Matching pension contribution (up to 7% and life insurance of 3x basic salary).
• Instant pay access with Stream.
• 800+ discounts on shops, holidays, days out, tech and more.

For reasonable adjustments

For reasonable adjustments email [e-mail].

Proud member of the Disability Confident employer scheme

About Disability Confident. Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.