Housing Manager

Consortium; Winnersh, Reading; Híbrido; GBP 32.000 - 39.000; Tempo integral

Benefícios oferecidos por esta vaga

34 days leave (rising to 39)

2 paid volunteering days

Matching pension contribution

Life insurance

Instant pay with Stream

800+ discounts

Resumo da vaga

Home Group is seeking a Housing Manager – Income to support customers in Winnersh/Reading. You will manage rent accounts, attend court hearings, and collaborate with internal and external partners to resolve issues.

This hybrid role requires a driving licence and offers a generous package with 34 days of leave rising to 39, plus volunteering days, pension matching, and a wide range of discounts.

Qualificações

• Experience in housing management or a similar customer focused role.
• Experience in dealing with rent accounts within a housing association or local authority setting.
• Knowledge of housing law, welfare benefits, safeguarding and sustaining tenancies.
• Strong organisation skills and take ownership from start to finish.
• A full driving licence and access to a vehicle.

Responsabilidades

• Build trusted relationships with customers.
• Manage the rent collection by following arrears process.
• Take ownership of rent related issues from first contact through to resolution.
• Attend court hearings on behalf of Home Group.
• Work with internal and external stakeholders to support customers.

Conhecimentos

Housing management

Customer service

Rent collection

Court hearings

Descrição da vaga

Job Location

Wharfedale Rd, Winnersh, Wokingham RG41 5RB, UK and more

Location: Wharfedale Rd, Winnersh, Wokingham RG41 5RB, UK

Job Type: Permanent

Pay: Salary Details Salary circa £32,000 plus 34 days leave, rising to 39

Highlighted points for this job

Salary circa £32,000 with potential rise to £39,000

34 days annual leave rising to 39, plus 2 paid volunteering days

Experience in housing management or similar customer-focused role essential

Position offers hybrid work with minimum 2 days in Reading office

Role includes benefits like matching pension contribution and 800+ discounts

Salary circa £32,000 plus 34 days leave, rising to 39, and 2 paid volunteering days each year.

Home, a place where you belong

Housing Manager – Income is a role where your judgement matters, and your work makes a difference. You’ll manage customer rent accounts, attend court hearings and work with internal and external partners to resolve problems.

What you’ll do

• Build trusted relationships with customers
• Manage the rent collection by following Home Groups arrears process.
• Take ownership of rent related issues from first contact through to resolution.
• Attend court hearings on behalf of Home Group.
• Work with internal and external stakeholders to support customers.

Why join us

You’ll be supported by great people in our fabulous Home Group culture, where kindness, collaboration, and doing the right thing matter. You’ll have room to grow, try new things, and build a long-term career, with learning encouraged at every stage. You’ll be trusted to work in a way that suits you, while making a real difference every day. Be part of one of the UK’s Great Places to Work! We can’t offer a CoS for this role.

You have

• Experience in housing management or a similar customer focused role.
• Experience in dealing with rent accounts within a housing association or local authority setting.
• Knowledge of housing law, welfare benefits, safeguarding and sustaining tenancies.
• Strong organisation skills and take ownership from start to finish.
• A full driving licence and access to a vehicle.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Working Monday to Friday, 9am-5pm.
• This is a hybrid role with a minimum 2 days in our Reading office.
• You need a vehicle insured for business use, and we pay your mileage.
• You need an Enhanced DBS check that we pay for.

What’s in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a “me day”) and the option to buy 5 more each year
• 2 paid volunteering days each year
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally

For reasonable adjustments email [e-mail].