Housing Manager

Home Group Limited; Tipner; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Health Cash Plan

Mileage reimbursement

Enhanced DBS paid

Instant pay access (Stream)

Pension matching

Job summary

Home Group Limited in Portsmouth is seeking a Housing Manager - Income & Allocations to manage customer rent accounts, attend court hearings, and collaborate with internal and external partners to resolve issues. This is a role where your judgement matters and your work makes a difference.

The position involves allocations across the South Region, ensuring compliance with documentation and driving rent collection through arrears processes.

Qualifications

• Experience in Housing Management or a similar customer-focused role.
• Knowledge of Housing law, welfare benefits, safeguarding, and sustaining tenancies.
• Experience in dealing with rent accounts within a Housing association or local authority setting.

Responsibilities

• Build trusted relationships with customers and attend Court Hearings on behalf of Home Group.
• Work with internal and external stakeholders to support customers.
• Manage allocations with the South Region.
• Ensure compliance with documentation and manage the rent collection by following Home Groups arrears process.
• Take ownership of Rent related issues from first contact through to resolution.

Skills

Housing Management

Customer service

Stakeholder management

Organisational skills

Job description

• Salary circa £32,000 pa, plus 34 days leave (inc bank holidays) and Health Cash plan!

Home, a place where you belong Housing Manager - Income & Allocations is a role where your judgement matters, and your work makes a difference. You'll manage customer rent accounts, attend court hearings and work with internal and external partners to resolve problems, and also work with our allocations team to support customers into their new homes. No two days are the same. If you're practical, people-focused and enjoy finding solutions, you'll have the trust, purpose, and space to do your best work.

What you'll do

• Build trusted relationships with customers and attend Court Hearings on behalf of Home Group.


• Work with internal and external stakeholders to support customers.


• Manage allocations with the South Region


• Ensure compliance with documentation and manage the rent collection by following Home Groups arrears process.


• Take ownership of Rent related issues from first contact through to resolution.

Why join us

You'll be supported by great people in our fabulous Home Group culture, where kindness, collaboration, and doing the right thing matter. You'll have room to grow, try new things, and build a long-term career, with learning encouraged at every stage. You'll be trusted to work in a way that suits you, while making a real difference every day. Be part of one of the UK's Great Places to Work! We can't offer a CoS for this role.

Experience & qualifications

• Experience in Housing Management or a similar customer focused role.


• Knowledge of Housing law, welfare benefits, safeguarding, and sustaining tenancies.


• Experience in dealing with rent accounts within a Housing association or local authority setting.


• Strong organisation skills and take ownership from start to finish.


• Experience in allocations & lettings, ideally within a Housing Association or local authority setting

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• You'll work Monday to Friday, 9am to 5pm.


• This will be a hybrid role with a minimum 2 days in our Portsmouth office.


• You need a vehicle insured for business use (full driving licence), and we pay your mileage.


• You need an Enhanced DBS check that we pay for.

What's in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a "me day") and the option to buy 5 more each year


• 2 paid volunteering days each year


• Matching pension contribution (up to 7% and life insurance of 3x basic salary)


• Instant pay access with Stream


• 800+ discounts on shops, holidays, days out, tech and more

Finally

Finally