Housing Manager

Home Group; Milton Keynes; Híbrido; GBP 29.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

34 days leave incl bank holidays

Mileage reimbursement

Enhanced DBS paid

Pension contributions

Descripción de la vacante

Home Group is looking for a proactive housing professional to manage a community-focused patch in Milton Keynes. You will build trusted relationships, own housing issues from first contact to resolution, and work with partners to safeguard incomes for reinvestment.

You will handle anti-social behaviour cases, conduct estate inspections with contractors, and ensure homes are compliant while contributing to a supportive, inclusive environment for residents.

Formación

• Experience in housing management or a similar customer-focused role.
• Confidence in managing anti-social behaviour and complex customer situations.
• Knowledge of housing law, safeguarding, and sustaining tenancies.
• Strong organisation skills and ownership from start to finish.

Responsabilidades

• Build trusted relationships with customers across your patch and local communities.
• Take ownership of housing issues from first contact through to resolution.
• Manage anti-social behaviour cases early to keep neighbourhoods safe and welcoming.
• Carry out estate inspections and work with contractors to keep homes compliant.
• Work with partners to support customers and protect income for reinvestment.

Conocimientos

Housing management

Customer service

Anti-social behaviour handling

Housing law knowledge

Descripción del empleo

• Salary circa £32,000 plus 34 days leave (inc bank holidays), depending on experience plus Health cash plan

• Salary circa £32,000 plus 34 days leave (inc bank holidays), depending on experience plus Health cash plan

Home, a place where you belong

You'll shape safe, welcoming neighbourhoods where people feel proud to live. This is a role where your decisions matter, your relationships count, and your days are never the same. If you enjoy being out in communities, solving problems early, and working with people who genuinely care, this is a move that gives you purpose, trust, and the space to do your best work.

What You'll Do

• Build trusted relationships with customers across your patch and local communities.
• Take ownership of housing issues from first contact through to resolution.
• Manage anti-social behaviour cases early to keep neighbourhoods safe and welcoming.
• Carry out estate inspections and work with contractors to keep homes compliant.
• Work with partners to support customers and protect income for reinvestment.

Why join us

You'll be supported by great people in our fabulous Home Group culture, where kindness, collaboration, and doing the right thing matter. You'll have room to grow, try new things, and build a long-term career, with learning encouraged at every stage, including the possible opportunity to undertake a housing qualification. You'll be trusted to work in a way that suits you, while making a real difference every day. Be part of one of the UK's Great Places to Work! We can't offer a CoS for this role.

You have

• You have experience in housing management or a similar customer focused role.
• You have confidence managing anti-social behaviour and complex customer situations.
• You have knowledge of housing law, safeguarding, and sustaining tenancies.
• You have strong organisation skills and take ownership from start to finish.

Stronger together

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Permanent, full time (37.5 hpw)
• Based across Milton Keynes, you'll spend 3 days a week working within your patch and 2 days working from home, with consideration given to flexible working arrangements.
• This is a community-based role, with the team meeting virtually each week and coming together in person once a month at our Northampton office.
• You need a vehicle insured for business use, and we pay your mileage.
• You need an Enhanced DBS check that we pay for.

What's in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a "me day") and the option to buy 5 more each year
• 2 paid volunteering days each year
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally

For reasonable adjustments email [email protected].