Community Housing Assistant

Home Group; Billingham; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

34 days leave

Health cash plan

Discounts on shops and services

Instant pay access with Stream

Training and development

Job summary

Home Group in Teesside, County Durham and North Yorkshire is seeking a Housing Support role to provide face-to-face customer service, build links with communities, and support managers to improve neighbourhoods. The role combines fieldwork with office tasks in a hybrid pattern.

You will spend time on estates, handle compliance, liaise with contractors, perform safety checks, and manage admin tasks while maintaining responsive service to residents.

Qualifications

• Knowledge of delivering excellent customer service and resolving queries.
• Experience working with diverse communities and partners.
• Understanding of housing management processes and housing law is advantageous.

Responsibilities

• Be visible and proactive on estates to build links with communities.
• Support housing managers with patches to improve neighbourhoods.
• Handle tasks like compliance cases, liaising with contractors, grounds maintenance, and cleaning; issue letters and perform system cleansing.
• Complete and record routine safety checks in buildings and communities.
• Keep admin up to date, including records, ordering and arranging payments for works.

Skills

Customer service

Collaborative work

Housing management knowledge

Tech-savvy

Independent working

Housing law knowledge

Job description

• Salary £26,300 per annum, and great benefits including Health Cash Plan

• Salary £26,300 per annum, and great benefits including Health Cash Plan

Home, a place where you belong

This is a great job opportunity to join Home Groups awesome housing team in Teesside, County Durham and North Yorkshire . Providing face to face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

What You’ll Do

• Be visible and proactive on our estates to build strong links with our communities
• Support housing managers with their patches to improve neighbourhoods
• Handle tasks like managing compliance cases, liaising with contractors, including grounds maintenance and cleaning, assisting with estate inspections, and undertaking desk based administrative duties, including issuing letters and carrying out system cleansing.
• Complete and record routine safety checks in buildings and communities
• Keep admin up to date, including records, ordering and arranging payments for works

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s Great Places to Work! We can’t offer a CoS for this role.

You have

• A positive, can-do attitude, stay organised and take initiative
• A real passion for delivering excellent customer service and a genuine desire to help your customers.
• Confidence working collaboratively with colleagues in other parts of the business and external partners
• Knowledge of housing management and housing law, universal credit is a bonus, not a must
• The ability to use technology to navigate our systems and update customer records
• An appreciation that this is a role where you’ll spend much of your time lone working in our local estates.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• You’ll work 1 day a week in the office, 1-2 days a week in the community, and from home in between.
• There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary
• You need to be able to drive and have access to your own vehicle insured for business purposes (we pay for the mileage)
• You’ll need a Standard DBS check done and we pay for that

What’s in it for you?

• 34 days leave (this includes bank holidays and a "me day"!), increasing to 39
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• 800+ discounts on shops, holidays, days out, tech and more
• Instant pay access with Stream
• Career path with development and excellent training package.

Finally

For reasonable adjustments email [email protected].