Housing Manager

Home Group Limited; Gateshead; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

34 days leave

2 paid volunteering days

Matching pension up to 7%

Instant pay with Stream

Job summary

Home Group is looking for a community-focused housing officer to build trusted relationships with customers, manage housing issues from first contact to resolution, and lead early interventions for anti-social behaviour across Gateshead and Newcastle. You will inspect estates with contractors and collaborate with partners to protect income for reinvestment.

The role is full-time (37.5 hpw), temporary for 6 months with a secondment option, requiring travel between Gateshead and Newcastle and a

Qualifications

• Experience in housing management or similar customer-focused role.
• Confidence managing anti-social behaviour and complex customer situations.
• Knowledge of housing law, safeguarding and sustaining tenancies.
• Strong organisational skills and ownership from start to finish.
• Full driving licence and access to a vehicle.

Responsibilities

• Build trusted relationships with customers across your patch and local communities.
• Take ownership of housing issues from first contact through to resolution.
• Manage anti-social behaviour cases early to keep neighbourhoods safe and welcoming.
• Carry out estate inspections and work with contractors to keep homes compliant.
• Work with partners to support customers and protect income for reinvestment.

Skills

Housing management

Anti-social behaviour

Housing law

Safeguarding

Tenancy sustainment

Organisation

Driving licence

Job description

• Salary £32,640 per annum plus 34 days leave (inc bank holidays) and 2 paid volunteering days each year.

Home, a place where you belong You'll shape safe, welcoming neighbourhoods where people feel proud to live. This is a role where your decisions matter, your relationships count, and your days are never the same. If you enjoy being out in communities, solving problems early, and working with people who genuinely care, this is a move that gives you purpose, trust, and the space to do your best work.

What you'll do

• Build trusted relationships with customers across your patch and local communities.
• Take ownership of housing issues from first contact through to resolution.
• Manage anti-social behaviour cases early to keep neighbourhoods safe and welcoming.
• Carry out estate inspections and work with contractors to keep homes compliant.
• Work with partners to support customers and protect income for reinvestment.

Why join us

You’ll be supported by great people in our fabulous Home Group culture, where kindness, collaboration, and doing the right thing matter. You’ll have room to grow, try new things, and build a long-term career, with learning encouraged at every stage. You’ll be trusted to work in a way that suits you, while making a real difference every day. Be part of one of the UK's Great Places to Work! We can’t offer a CoS for this role.

Requirements

• You have experience in housing management or a similar customer focused role.
• You have confidence managing anti-social behaviour and complex customer situations.
• You have knowledge of housing law, safeguarding, and sustaining tenancies.
• You have strong organisation skills and take ownership from start to finish.
• You have a full driving licence and access to a vehicle.

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Full time (37.5 hpw), Monday to Friday - Temporary role for 6 months - Secondment opportunity
• You’ll spend three days per week working in the community in Gateshead and two days per week in the office in Newcastle
• You need a vehicle insured for business use, and we pay your mileage.
• You need an Enhanced DBS check that we pay for.

What's in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a "me day") and the option to buy 5 more each year
• 2 paid volunteering days each year
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more