Community Housing Assistant

Home Group Limited; Pickhill; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Health Cash Plan

34 days leave

Mileage allowance

Instant pay via Stream

Job summary

Home Group Limited is recruiting for a housing team role in Teesside, County Durham and North Yorkshire. You will provide face-to-face customer support to our communities, handling compliance tasks and coordinating with contractors. The role blends office, community, and home working, with driving between sites and occasional evenings for meetings.

The position requires a proactive, organised approach and a passion for helping customers. DBS check is required; mileage is paid by the company.

Qualifications

• Experience or knowledge in housing management and housing law (beneficial)
• Excellent customer service and proactive communication
• Comfort with using technology to navigate systems and update records
• Ability to work largely lone in local estates and on the move between sites

Responsibilities

• Be visible and proactive on our estates to build links with communities.
• Support housing managers with patches to improve neighbourhoods.
• Handle tasks such as managing compliance cases, liaising with contractors, grounds maintenance and cleaning.
• Assist with estate inspections and desk-based administrative duties (issuing letters, system cleansing).
• Complete and record routine safety checks in buildings and communities.
• Keep records up to date, including ordering and arranging payments for works.

Job description

About the role Salary £26,300 per annum, and great benefits including Health Cash Plan Home, a place where you belong This is a great job opportunity to join Home Groups awesome housing team in Teesside, County Durham and North Yorkshire . Providing face to face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

What you'll do

• Be visible and proactive on our estates to build strong links with our communities Support housing managers with their patches to improve neighbourhoods Handle tasks like managing compliance cases, liaising with contractors, including grounds maintenance and cleaning, assisting with estate inspections, and undertaking desk based administrative duties, including issuing letters and carrying out system cleansing. Complete and record routine safety checks in buildings and communities Keep admin up to date, including records, ordering
  and arranging payments for works Why join us This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's Great Places to Work! We can't offer a CoS for this role. You have A positive, can-do attitude, stay organised and take initiative A real passion for delivering excellent customer service and a genuine desire to help your customers. Confidence working collaboratively with colleagues in other parts of the business and external partners Knowledge of housing management and housing law, universal credit is a bonus, not a must The ability to use technology to navigate our systems and update customer records An appreciation that this is a role where you'll spend much of your time lone working in our local estates. Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity
  networks help make Home Group a great place to work! The practical bits You'll work 1 day a week in the office, 1-2 days a week in the community, and from home in between. There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary You need to be able to drive and have access to your own vehicle insured for business purposes (we pay for the mileage) You'll need a Standard DBS check done and we pay for that What's in it for you? 34 days leave (this includes bank holidays and a "me day"!), increasing to 39 Health cash plan saving you (and your children) £#####+ each year covering dental, opticians, prescriptions and more 800+ discounts on shops, holidays, days out, tech and more Instant pay access with Stream