Housing Officer

Places for People; Oxford; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Pension with matched contributions up到

Bonus scheme

36 days holiday

Healthcare cashback plan

Wellbeing support

Employee discounts

Life Assurance

Job summary

Places for People in the UK is seeking a Community Housing Manager to deliver a customer-focused housing management service across a regional patch of around 450 homes across Oxfordshire, Reading and Wokingham.

You will take ownership of tenancy and neighbourhood issues, inspect communal areas, manage anti-social behaviour, support tenancy sustainment, and oversee service charge budgets while collaborating with internal teams and external partners.

Qualifications

• Social housing experience
• Experience delivering housing, tenancy or neighbourhood management services within a customer-focused organisation.
• Experience managing housing-related issues such as anti-social behaviour, tenancy breaches, safeguarding or tenancy sustainment.
• Experience of working with vulnerable customers
• A valid full driving licence and access to a vehicle

Responsibilities

• Deliver a customer-focused housing management service across a regional patch of around 450 homes across Oxfordshire, Reading and Wokingham.
• Take ownership of tenancy and neighbourhood issues and finding practical solutions for customers.
• Regularly inspect communal areas, manage cases of anti-social behaviour and tenancy breaches.
• Support customers to sustain their tenancies and help ensure communities remain safe and well maintained.
• Oversee service charge budgets for the schemes you manage, work with internal teams and external partners.
• Identify and support vulnerable customers through safeguarding procedures.

Skills

Social housing experience

Tenancy & neighbourhood management

Anti-social behaviour management

Vulnerable customers support

Full driving licence

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our customers, our communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More about your role

As a Community Housing Manager, you'll deliver a customer-focused housing management service across a regional patch of around 450 homes across Oxfordshire, Reading and Wokingham. You will take ownership of tenancy and neighbourhood issues and finding practical solutions for our customers. You'll regularly inspect communal areas, manage cases of anti-social behaviour and tenancy breaches, support customers to sustain their tenancies and help ensure our communities remain safe and well maintained. You'll also oversee service charge budgets for the schemes you manage, work closely with internal teams and external partners, and identify and support vulnerable customers through our safeguarding procedures.

Essential criteria

To be considered for this role, you'll need:

• Social housing experience
• Experience delivering housing, tenancy or neighbourhood management services within a customer-focused organisation.
• Experience managing housing-related issues such as anti-social behaviour, tenancy breaches, safeguarding or tenancy sustainment.
• Experience of working with vulnerable customers
• A valid full driving licence and access to a vehicle

More about you

You'll have a strong understanding of the issues that can affect customers and their tenancies, including safeguarding and the needs of vulnerable customers. You'll be comfortable taking ownership of cases, using your initiative to solve problems and working with a diverse range of people.

A basic DBS check is required for this role.

What you'll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond. You'll receive:

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 36 days holiday (including bank holidays) pro rata with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence