Housing Concierge

Home Group; Wallsend; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Health cash plan

Pension contributions

Discounts and perks

Instant pay access

Enhanced DBS check paid

Job summary

Home Group is seeking a dedicated night worker to help keep residents safe, buildings secure and communities pleasant. You’ll be the first line of support during night hours, monitoring CCTV and responding to incidents with calm and clear communication.

You’ll also assist with repairs, cleaning, and neighbourly relations, in a role that values empathy and timely intervention. This 12-month, full-time night position (8pm–8am, 37.5 hours per week) offers training and a sense of purpose in one of

Qualifications

• Experience supporting others, personally or professionally.
• Calm under pressure with clear communication.
• Good judgement and ability to intervene sensitively.

Responsibilities

• Walk around the building checking CCTV, fire doors and communal areas.
• Greeting customers and visitors; handling repairs or cleaning requests.
• First line of support when others are unavailable; respond to incidents calmly and quickly.
• Work with colleagues to manage anti-social behaviour.

Skills

Calm under pressure

Strong communication

Empathy and support

Judgement and intervention

Job description

• Earn £26,300 per year, and great benefits including Health Cash Plan

Home, a place where you belong

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We're looking for a dedicated night worker who won't fall asleep on the job!

Here at Home Group we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

Typical shift

• Walk around the building checking CCTV, fire doors and communal areas
• Greeting customers and visitors, picking up repairs or cleaning
• The first line of support for our customers when our wider team or their own support network aren't around to help!
• Monitor and respond to incidents calmly, quickly and fairly
• Work with colleagues and partners to manage anti-social behaviour

Why join us

This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top Great Places to Work! We can't offer a CoS for this role.

You bring

• Calm under pressure with great communication skills
• Passion and experience in supporting others, either personally or professionally
• Good judgement and clear communication
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.

Stronger together

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.

Job details

• Temporary (12 months), full time (37.5 hpw)
• You'll work 8pm to 8am shifts and on a 4 on, 4 off pattern.
• Although you'll work nights / lone work, we do get together regularly [in the daytime] for training and team meetings
• Able to use technology to monitor CCTV, update records and communicate with colleagues
• You'll need an Enhanced DBS check done (we pay for it)

What's in it for you?

• 34 days leave increasing to 39 (including bank hols and a "me day")
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally

For reasonable adjustments email [email protected].