Tenancy Sustainment Coordinator

Home Group Limited; Peterborough; Hybrid; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Health cash plan

Instant pay via Stream

Hybrid role

Job summary

Home Group Limited is hiring a Tenancy Sustainment Coordinator in a hybrid role from Peterborough. Temporary 5 months, 37.5 hours/week, with Enhanced DBS checks paid. You will empower customers to sustain tenancies and achieve personal goals, including budgeting and college sign-up support.

Join a transformative team focusing on wellbeing, progression, and impactful outcomes for customers with tailored support and collaboration with external services.

Qualifications

• Excellent customer service and communication skills.
• Driver’s licence is essential.
• DBS check required and paid.

Responsibilities

• Support customers joining college and budgeting skills.
• Help customers develop practical life skills and personal goals.
• Enable customers to sustain tenancies and independence.
• Build relationships with external agencies and point to services.
• Monitor and record progress and wellbeing for commissioners.

Skills

Customer service

Communication

Driving licence

Job description

Salary £28,300 per year plus Health Cash Plan and instant pay access with Stream

Home, a place where you belong Unlock your potential as our Tenancy Sustainment Coordinator, empowering our customers towards a better future. You'll use our "Home Group Achievement Programme", a tenancy sustainment course created by us bespoke to our customers. As an inspirational coordinator, you'll support and coach individuals who have alcohol or substance misuse needs to maintain their tenancies, foster independence and towards a better future. Be part of a transformative journey and make a real impact today! What you'll do

What you'll do

• No two days are the same!! One day you could be supporting a customer sign up to college and the next supporting with budgeting skills
• Help our customers develop practical life skills and achieve their personal goals
• Enable customers to sustain their tenancies and independence
• Build relationships with external agencies and signpost customers to services, education, training and employment opportunities
• Monitor and record customer progress, outcomes and wellbeing to evidence for our commissioners.

Why join us Fancy going home each day knowing that you have helped change our customers lives for the better? Then come and be part of one of the UK's Great Place to Work! We can't offer a CoS for this role

• A passion to support our customers to live their best life, working collaboratively with an eye for detail.
• The energy and drive to support our customers to learn new skills and improve confidence.
• The ability to work on your own initiative, remain calm under pressure and have a resilient approach.
• Excellent customer service and communication skills and suitable learner Qualifications preferred but not essential.
• The ability to monitor your own and learner's performance.
• Vehicle owner and full driving licence are essential
• We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Temporary (5 months contract), full time (37.5 hpw).
• You’ll work Monday to Friday with flexible working hours when needed, managing your own diary.
• Hybrid role based from Eastlands Peterborough.
• You need an Enhanced with barring list / Standard / Basic DBS check (we pay).

What's in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a "me day").
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant access to pay with Stream
• 800+ discounts on shops, holidays, days out, tech and more