Housing Assistant

The Methodist Church in Britain; Kirkby-in-Ashfield; On-site; GBP 21,000 - 27,000; Full time

Job summary

Ashfield District Council is seeking a Housing Assistant to support the Lettings and Tenancy Teams with back-office administration and to assess applications for council housing. The role involves providing a high-quality service and ensuring a positive customer experience, working 37 hours per week on a 12-month fixed-term contract.

Key responsibilities include assessing applications, acting as the first contact for housing needs, and delivering a range of administrative tasks to support

Qualifications

• Excellent communication and interpersonal skills.
• Competence in a range of IT packages.

Responsibilities

• Assess applications from residents seeking council housing

Skills

Communication

IT skills

Job description

This Housing Assistant post sits in the Lettings Team at Ashfield District Council, supporting both the Lettings and Tenancy Teams with back-office administration. The core of the work is assessing applications from residents seeking council housing, alongside acting as the first point of contact for customers with housing needs. It is a 12-month fixed-term role of 37 hours, with the aim of giving customers a consistent, high-quality experience. Fit depends on strong communication and interpersonal skills and competence across several IT packages, shown in a CV and a supporting statement of up to three pages.

What the job involves

• Assess applications from residents seeking council housing
• Act as the first point of contact for customers seeking help with housing needs
• Carry out a range of back-office admin tasks in support of the Lettings and Tenancy Teams
• Ensure customers have a positive experience
• Deliver a consistent, high-quality service

Skills & knowledge

• Excellent communication and interpersonal skills
• Competence in a range of IT packages