Housing Management Assistant

The Methodist Church in Britain; Mansfield; Vor Ort; GBP 21.000 - 26.000; Vollzeit

Benefits dieser Stelle

Supportive working environment

Opportunities for professional develop

Zusammenfassung

Mansfield District Council is seeking a Housing Management Assistant within the Tenancy Services team to support administration and customer service. The role focuses on processing tenancy changes, keeping tenant records accurate, handling enquiries and arranging repairs and lettings.

The breadth of work includes garages, estate inspections, void processes and admin for ASB and safeguarding cases alongside day-to-day customer work; housing experience is an advantage rather than a requirement.

Qualifikationen

• Housing experience is an advantage, not a requirement.

Aufgaben

• Process tenancy changes and prepare tenancy documentation
• Maintain accurate tenant records and housing management systems
• Manage garage applications, allocations and related administration
• Support lettings and monitor terminations, key returns and void processes to limit void rent loss
• Handle customer enquiries and provide excellent customer service
• Provide administrative support for tenancy management, ASB and safeguarding cases
• Coordinate estate inspections and follow-up actions
• Arrange repairs and monitor completion of works
• Manage door entry fobs, community facility bookings and access records
• Process invoices, purchase orders, recharges and other financial transactions
• Liaise with tenants, contractors, partner agencies and internal teams
• Support service standards, performance targets and Tenant Satisfaction Measures

Kenntnisse

Strong organisational skills

Administrative skills

Excellent customer service

Communicating effectively

Maintaining accurate records

Discretion with sensitive information

Tools

Housing management system

Microsoft Office

Jobbeschreibung

The Housing Management Assistant sits in the Tenancy Services team at Mansfield District Council, supporting the wider Housing Management team with administration and customer support. The work centres on processing tenancy changes, keeping tenant records accurate, handling enquiries and arranging repairs and lettings. Distinct here is the breadth: garages, estate inspections, void processes and admin for ASB and safeguarding cases sit alongside day-to-day customer work. Housing experience is an advantage rather than a requirement.

What the job involves

• Process tenancy changes and prepare tenancy documentation
• Maintain accurate tenant records and housing management systems
• Manage garage applications, allocations and related administration
• Support lettings and monitor terminations, key returns and void processes to limit void rent loss
• Handle customer enquiries and provide excellent customer service
• Provide administrative support for tenancy management, ASB and safeguarding cases
• Coordinate estate inspections and progress follow-up actions
• Arrange repairs and contractor services and monitor completion of works
• Manage door entry fobs, community facility bookings and access records
• Process invoices, purchase orders, recharges and other financial transactions
• Liaise with tenants, contractors, partner agencies and internal teams
• Support service standards, performance targets and Tenant Satisfaction Measures

Skills & knowledge

• Strong organisational and administrative skills
• Managing competing priorities and meeting deadlines
• Excellent customer service
• Communicating effectively with a range of people
• Maintaining accurate records and databases
• Handling sensitive information with discretion

Other

• Working proactively and using own initiative
• Professional, empathetic approach when supporting customers, including vulnerable customers

Nice to have

• Experience of housing or tenancy administration
• Experience in a customer-focused environment

What’s offered

• Supportive working environment
• Opportunities for professional development