Housing Income Officer 5276827

Triumph Consultants Ltd; St Albans; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housing consultancy is looking for a Housing Income Officer in St Albans. You'll manage rent, service charge recovery, and tenant participation while ensuring compliance with regulations. A degree or significant housing experience is necessary, along with strong knowledge of housing law and excellent communication skills. The role emphasizes tenant engagement and effective solutions to tenancy issues.

Qualifications

• Degree educated, or with a minimum of three years’ equivalent experience in Social Housing or Housing Services.
• In-depth knowledge of housing law and landlord responsibilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage rent and service charge arrears, including legal actions.
• Provide tenants with benefit advice and support.
• Address tenancy breaches and manage voids.

Skills

Housing law knowledge

Strong communication skills

Tenant engagement

IT proficiency

Experience in social housing

Education

Degree or 3+ years in social housing

Job description

Overview

Job Title: Housing Income Officer
Ref: St Albans 5276827
Pay rate: £19.81 per hour PAYE
Role length: Anticipated 3 - 4 months
DBS requirement: Basic DBS is required for this role
Additional requirement: Driving Licence

The role: We are looking for a Housing Income Officer to join the Income Management team to perform all duties in connection with Estate and Tenancy Management for Secure, Introductory and Flexible tenancies. This includes management of rent and service charge recovery procedures, management of nuisance cases and tenancy issues and all other related issues. There is a strong emphasis on tenant consultation and participation within the responsibilities of this post.

In order to carry out this role you, a degree or at least three years\' experience in social housing is required, along with strong knowledge of housing law, tenancy management, rent collection, tenant engagement and experience of possession hearings. You will have excellent communication skills, practical experience with estate and tenancy issues, and a solid understanding of legal, safety, and policy frameworks within housing services.

Key responsibilities

• Manage rent and service charge arrears, including legal action up to and including court representation and evictions
• Provide tenants with benefit advice and support in claiming Housing Benefit or Universal Credit, making referrals to relevant agencies such as the Housing Benefit Visiting Officer, CAB, or floating support where needed
• Address tenancy breaches such as nuisance, subletting, or anti-social behaviour
• Gather evidence, liaise with legal teams, prepare for court proceedings, and attend court as a witness on behalf of the council
• Promote and facilitate resident involvement through forums, estate walkabouts, surveys, and support for resident associations
• Ensure compliance with Local Offers and lead consultation initiatives
• Deal with perpetrators, alleged perpetrators, and victims of ASB, including racially motivated incidents and noise complaints
• Apply appropriate interventions such as mediation or restorative practices, and work in partnership with the Police, Community Protection, and Environmental Services.
• Manage voids and sign up new tenants within target timescales
• Ensure tenants are fully briefed on tenancy responsibilities and local services, with follow-up visits at six weeks and annually thereafter
• Process tenancy changes including mutual exchanges, successions, assignments, and changes of tenancy
• Refer tenants to support services such as Social Services, GPs, and Mental Health Teams. Attend case conferences as required
• Maintain accurate and timely records on systems such as Orchard and relevant databases
• Ensure estates are managed in line with health and fire safety regulations

What the client is looking for

• Degree educated, or with a minimum of three years’ equivalent experience in Social Housing or Housing Services
• In-depth knowledge of housing law, landlord and tenant legislation, and legal procedures relating to tenancy management, rent collection, and debt recovery
• Strong understanding of tenant engagement and participation strategies, including the role of regulatory bodies such as the Tenant Services Authority
• Sound knowledge of landlord responsibilities towards tenants and the wider community
• Confident and proficient IT user
• Good working knowledge of environmental protection laws, including health and safety and fire safety regulations
• Familiar with court processes, rent recovery, and arrears procedures
• Minimum three years’ experience in social housing (if not degree qualified), in a role requiring assessment of information and evidence-based decision-making
• Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively including with tenants and external partners
• Demonstrable experience and commitment to tenant involvement and consultation
• Practical knowledge of estate management issues such as nuisance complaints, neighbour disputes, and anti-social behaviour
• Experience working within policy frameworks and contributing to policy development and service improvements
• Proven track record of conducting effective consultation with housing customers
• Knowledge of rent collection processes

How to Apply

• Quote the Job Title and Reference Number in your application.
• Submit your CV in Word format.
• Applications are reviewed on a rolling basis—early submission is recommended.