Housing Income Officer

i-Jobs; St Albans; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Housing Income Officer in St Albans to ensure income maximization and manage tenancy issues. Candidates must have a degree or 3 years experience in social housing, strong knowledge of housing law, and excellent communication skills. The position offers a pay rate of £19.81 per hour with a contract duration of over 2 months.

Qualifications

• Educated to degree level or with 3 years equivalent experience in Social Housing or Housing Services.
• Excellent knowledge of housing law and legal procedures.
• Experience in social housing service provision and tenant negotiation.

Responsibilities

• Ensure income maximization by dealing with tenants in arrears.
• Address breaches of tenancy and manage anti-social behavior cases.
• Maintain correspondence and records efficiently.

Skills

Knowledge of housing law

High-quality communication skills

Interpersonal skills

Education

Degree or 3 years equivalent experience in Social Housing

GCSE grades A-C in Maths and English

BTEC or equivalent in Housing Studies

Tools

MSOffice (Word, Excel, Outlook)

Job description

Overview

Housing Income Officer

Location

Civic Centre, AL1 3JE

Start Date

ASAP

Contract Duration

2+ Months

Working Hours

Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate

£ 19.81 per hour

Job Ref

(phone number removed)

Responsibilities

• Ensure income maximization by dealing with tenants in rent or service charge arrears, taking necessary actions such as court referrals, and representing the council in court.
• Address breaches of tenancy, including nuisance, subletting, or anti-social behavior, and liaise with legal representatives as needed.
• Promote and develop resident involvement and participation by organizing meetings, estate walkabouts, and ensuring compliance with Local Offers.
• Manage anti-social behavior cases, coordinating with relevant teams such as the Police Safer Neighbourhood Team and the Council's Community Protection Team.
• Handle management aspects of void and pre-void properties, including signing up new tenants and conducting follow-up visits.
• Perform general tenancy management functions, including investigating requests for mutual exchanges, successions, and assignments.
• Maintain and update correspondence, written and IT records efficiently, and manage queries from Councillors and external organizations.
• Manage estates according to health and safety and fire regulations, ensuring prompt removal of hazardous items.

Person Specification / Qualifications

• Educated to degree level or with 3 years equivalent experience in Social Housing or Housing Services.
• GCSE grades A-C in Maths and English.
• BTEC or equivalent in Housing Studies or similar.
• Excellent knowledge of housing law, landlord and tenant law, and legal procedures relating to tenancy management, income management, and debt recovery.
• Understanding of Equal Opportunities Policies and knowledge of tenant involvement and participation options.
• Working knowledge of IT systems, including MSOffice, particularly Word, Excel, and Outlook.
• Experience in social housing service provision, requiring assessment of information and justifiable actions.
• High-quality communication and interpersonal skills to influence and negotiate at all levels.
• Commitment to tenant involvement and consultation, with experience in handling estate management issues.
• Experience working within policies and procedures, providing input into policy development and improvements.
• Previous experience advising and negotiating with tenants and leaseholders to ensure adherence to legal obligations.
• Experience managing focus groups and contributing suggestions to improve service delivery.
• Experience analyzing customer feedback data to identify trends and support decision-making.
• Previous experience representing the Council in Court, presenting cases, and cross-examination.

Disclaimer

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