Housing Customer Experience Coordinator

Its Building People; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

A reputable housing developer in Bristol is seeking a Customer Service Coordinator to enhance their customer journey. The ideal candidate will manage service inquiries proactively, ensuring issues are resolved promptly and efficiently. You will liaise with customers and subcontractors, requiring excellent communication and problem-solving skills. Previous experience in customer service is essential. This role offers a competitive salary and a variety of benefits including private medical insurance and generous annual leave.

Benefits

Competitive salary and annual bonus

Salary sacrifice car scheme

Generous annual leave

Private medical insurance

Enhanced maternity and paternity leave

Life assurance at 4x annual salary

Qualifications

• Experience in a customer service environment.
• Good understanding of Microsoft Office, particularly Excel and Outlook.
• Capability to handle complaints and difficult situations.

Responsibilities

• Manage customer service inquiries via email and phone.
• Communicate with subcontractors to resolve issues.
• Ensure all service requests are completed within a 28-day period.
• Deliver excellent customer service to ensure positive customer experiences.
• Maintain accurate records in the database.

Skills

Complaints handling

Customer communication

Teamwork

Problem solving

Organizational skills

Microsoft Office proficiency

Job description

A reputable housing developer in Bristol is seeking a Customer Service Coordinator to enhance their customer journey. The ideal candidate will manage service inquiries proactively, ensuring issues are resolved promptly and efficiently. You will liaise with customers and subcontractors, requiring excellent communication and problem-solving skills. Previous experience in customer service is essential. This role offers a competitive salary and a variety of benefits including private medical insurance and generous annual leave.