Housing Caseworker

Enfield Council; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local government authority in Greater London is seeking a Housing Caseworker to provide support and guidance to households facing housing issues. This role includes delivering high-quality advice and casework, conducting home visits, and supporting applicants in court. The ideal candidate should have experience with homelessness applications, excellent interpersonal skills, and proficiency in IT systems. This position offers a supportive work environment with professional development opportunities.

Benefits

Excellent pension scheme

Up to 32 days annual leave

Remote and office-based working

Qualifications

• Experience in handling homelessness applications according to the Housing Act 1996.
• Strong planning, prioritizing, and communication skills.
• Ability to deal with complex enquiries and complaints.

Responsibilities

• Deliver housing options, advice, and casework in line with the Housing Act 1996.
• Support households through homelessness applications, including court attendance.
• Conduct home visits to assess situations and conditions.

Skills

Handling homelessness applications

Strong case management skills

Excellent interpersonal skills

Ability to work independently

Proficiency in IT databases

Job description

Are you passionate about making a difference in the community? Join our dynamic Housing Advisory Service team as a Housing Caseworker. You will play a crucial role in providing support, guidance, and advice to households seeking assistance. This role involves working across different locations to meet the needs of the service.

Key Responsibilities

• Deliver high-quality housing options, advice, and homeless prevention casework in line with the Housing Act 1996 (as amended).
• Support households through applications under Part VII of the Housing Act 1996, including attending court to assist with possession proceedings.
• Make informed decisions in line with statutory duties and provide support under Section 17 of the Children Act 1989 when necessary.
• Conduct home visits to confirm homelessness, inspect housing conditions, and verify household circumstances.
• Liaise with Property and Procurement to secure accommodation and recommend access to other accommodation schemes.
• Interpret and explain complex legal matters to tenants, landlords, and other interested parties.
• Provide advocacy for applicants in court and support around claiming benefits.

What We’re Looking For

• Experience in handling homelessness applications and making decisions in accordance with the Housing Act 1996.
• Strong case management skills with the ability to plan, prioritise, and communicate effectively with customers.
• Excellent interpersonal skills to handle complex enquiries and complaints tactfully.
• Ability to work both independently and as part of a team.
• Proficiency in using IT databases to manage information effectively.

Why Join Us

• Be part of a team dedicated to preventing homelessness and improving housing conditions.
• Work collaboratively with various departments and external agencies.
• Opportunity to make a real impact in the community.
• Supportive work environment with opportunities for professional development.

Why it's great to work for Enfield Council

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.
• 1 month paid sabbatical for Children’s Social Workers.

Contact details

If you would like to know more about the role, please contact [e-mail] and [e-mail] for an informal discussion.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.