Housing Assistant (Temporary)(Part Time) - REN13082

Renfrewshire Council; Paisley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government authority in Scotland is seeking a Housing Assistant to support Housing Officers in delivering housing services. Responsibilities include interviewing customers, managing tenancy processes, and working towards minimizing rent arrears. Relevant experience and strong customer service skills are essential. This position is temporary for 1 year, subject to business needs.

Qualifications

• Experience dealing with the public in person and on the telephone.
• Ability to work with figures and use Microsoft Office packages.
• Knowledge of housing services including estate management and debt recovery.

Responsibilities

• Support Housing Officers in delivering local housing services.
• Interview and advise customers on housing prospects/needs.
• Manage tenancy sign-up and changes, minimizing rent arrears.

Skills

Customer service skills

Numeracy skills

Microsoft Office

Communication skills

Education

National Certificate in Housing (or equivalent)

Job description

Advert

The Housing Assistant will support Housing Officers in the delivery of local housing services including interviewing and advising customers on their housing prospects/needs; interviewing customers at point of tenancy sign-up and other key tenancy changes including termination of tenancy and maximising the income for the Council and minimise the amount of rent arrears.

You must have relevant experience of dealing with the public in person and on the telephone; working with figures; and Microsoft Office packages. Knowledge of housing services including estate management and debt recovery, effective customer service and communication skills, numeracy skills; and the ability and confidence to deal with angry/upset customers is also required.

will be expected to use your initiative when making decisions; and work at other locations and/or work flexibly when required. A National Certificate in Housing (or equivalent) is desirable.

Please note that this post is temporary, subject to business needs and funding for 1 Year or until the requirement for the post ceases, whichever date is the earlier.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post.

If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.